Team Coordinator

This job description outlines the main duties and responsibilities but does not detail every task required for service delivery. You may be asked to take on additional duties at an equivalent level, on a temporary or permanent basis.

Referral and Discharge Coordination

• Receive, process and with guidance allocate referrals in accordance with agreed procedures, MDT decisions and timescales.
• Monitor referral activity and escalate delays, risks or capacity concerns appropriately.
• Support the coordination of team pathways.
• Ensure accurate recording and tracking of progress through pathways.
• Assist operational teams in achieving timely and safe outcomes.

Tracker Management and System Flow

• Maintain and update team trackers and information systems on a daily basis.
• Monitor resident status and pathway progression.
• Support accurate activity reports and performance information.
• Support system-wide visibility of demand, capacity and delays.
• Identify data anomalies and ensure corrective action is taken promptly.

Mosaic and Case Management Administration

Create, update and maintain records on Mosaic and other relevant case management systems.

Ensure statutory recording requirements are completed accurately and within required timescales.

Maintain data quality and compliance with organisational policies.

Communication and Customer Contact

• Manage dedicated service telephone lines and shared inboxes.
• Respond professionally and appropriately to enquiries from residents, families, carers and professionals.
• Facilitate communication between hospital teams, community services and care providers.
• Escalate urgent concerns to operational leads where required.

Performance and Reporting

• Produce routine and ad hoc performance reports.
• Support reporting requirements relating to team activity.
• Assist managers with data collection, monitoring and service improvement activity.
• Prepare documentation and information for meetings and operational reviews.

Service Support

• Provide administrative support to operational meetings and multidisciplinary discussions.
• Support service development initiatives and implementation of new processes.
• Contribute to continuous improvement activities that enhance flow and service efficiency.
• Provide cross-cover across other operational teams as required.

Other Responsibilities

• Maintain confidentiality and comply with data protection legislation.
• Adhere to organisational policies, procedures and governance requirements.
• Participate in supervision, appraisal and mandatory training.
• Promote equality, diversity and inclusion in all aspects of work.
• Undertake other duties commensurate with the grade of the post.