Team Leader - Cardiology

The Team Leader will provide day-to-day leadership and supervision of the Cardiology administrative teams, ensuring the delivery of an efficient, responsive and patient-focused service. The post holder will have responsibility for overseeing patient bookings across Cardiology diagnostic services and proactively managing patient pathways to ensure patients are progressed appropriately and waiting time standards are achieved.

Key responsibilities will include

Leading and supervising Waiting List Coordinators, Receptionists and administrative staff, including workload allocation, induction, training, appraisal, sickness monitoring and coordination of annual and study leave.

Managing and monitoring admitted and non-admitted Patient Tracking Lists (PTLs), including validation of six-week diagnostic breaches, management of long-waiting patients and supporting delivery of DM01 and non-DM01 performance standards.

Overseeing patient bookings across both sites, ensuring timely communication with patients and staff and that patients progress effectively through their diagnostic pathway.

Responding to complex patient, staff and service queries and complaints, taking appropriate action and escalating concerns where required.

Supporting the administrative team during periods of short staffing or sickness to maintain service continuity and patient pathway management.

Maintaining accurate patient information and supporting high standards of data quality across systems including Cardiobase and CareFlow.

Working closely with the Associate Operations Manager, Consultants, Physiologists and wider multidisciplinary team to identify and resolve operational issues and support effective service delivery.

Supporting departmental audits, performance monitoring, service meetings and implementation of learning and improvement actions.

Contributing to service development and continuous improvement, identifying opportunities to improve administrative processes, patient experience and achievement of Trust and national standards.

Ensuring administrative processes are undertaken consistently and in accordance with Trust policies, procedures and agreed Standard Operating Procedures.

The successful candidate will be highly organised, able to prioritise effectively in a busy and changing environment and confident in providing leadership and support to colleagues. They will have excellent communication skills and a strong commitment to delivering high-quality services for Cardiology patient