Technical Services Manager (HVACR)

Panasonic is a trusted global employer with a strong brand, quality products, and great people!

For over a century, Panasonic's continuous technological innovation and wide range of revolutionary products have delighted customers and businesses in New Zealand and abroad.  We understand how products can impact people's lives and this drives us to develop technology which is "clever made easy."  We are passionate about staying true to our brand promise and making your everyday life better - at home, work, or on-the-go.

The Opportunity

We are looking for a technically savvy, hands-on leader to join our team as Technical Services Manager.  This is an exciting opportunity to lead a small, capable team of technical specialists while delivering exceptional pre and post-sales support across our HVACR product portfolio.

You will combine your technical expertise with strong people leadership to help customers, stakeholders and team members achieve outstanding results.  Whether you are mentoring your team, supporting commissioning activities, troubleshooting a technical challenge or contributing to a key project, you will play an important role in the continued growth of PNZ’s HVACR business.

Visit www.panasonic.co.nz for more information on our products you'll be representing if you're successful.

What you'll be doing

• Leading, supporting and developing a small team of technical specialists.
• Providing technical expert guidance and support across our HVACR product range.
• Delivering high-quality pre and post-sales support to customers and internal stakeholders.
• Collaborating with sales, service and product teams to deliver effective customer solutions.
• Identifying opportunities to improve processes, service delivery and customer satisfaction.
• Troubleshooting complex HVACR system issues.
• Supporting commissioning, installation guidance and fault resolution.
• Building strong relationships with customers, contractors and industry partners.
• Ensuring consistently high standards of technical service and support.
• About you

You will be an experienced HVACR professional with strong technical capability and the confidence to lead people, influence customers and provide practical solutions.   You will bring a hands-on, solutions-focused approach and enjoy working in a role where no two days are the same.  You will also be committed to delivering outstanding customer outcomes and supporting the development of your team bringing:

Strong HRVCR technical knowledge and experience.

Proven leadership, management or supervisory experience.

EWRB or EST registration with current practicing licence (essential).

Trade qualification in Refrigeration and Air Conditioning (essential).

Experience supporting commercial HVACR projects, commissioning or installations.

Practical, solutions-focused approach and willingness to be hands-on when needed.

Excellent troubleshooting and problem-solving skills.

Strong communication and relationship-building skills.

Building Management System (BMS) experience.

A commitment to delivering outstanding customer outcomes.

Full clean New Zealand driver's licence.

What we offer

• This is more than just a job it’s an opportunity to lead, influence and help shape the future growth of an expanding category where you can:
• Work for a trusted global brand with quality products and great people.
• Lead a small, capable team where your expertise and leadership will make a real impact.
• Enjoy a stable, varied role with opportunities for growth and development.
• Competitive salary package and full use of a company vehicle.
• Fully covered Income Protection Insurance and subsidised healthcare.
• Staff buying privileges for you and discounts for family + friends on any Panasonic product.
• Strong team culture and supportive work environment.
• Career development opportunities within a respected global grand.
• Highbrook, East Tamaki location with plenty of free car parking and modern facilities.
• Application process

If you're passionate about HVACR, enjoy leading people and thrive in a role where no two days are the same, we'd love to hear from you.

We’ll be reviewing applications as they come in, so don’t wait to apply. If we find the right person, we may close the advert early. Applications Close 14th October 2026.

No agencies please, we have this one covered!

You must be living in NZ and be either a permanent resident or NZ citizen to apply for this role.

Applicants must have a full clean NZ driver’s license.

Submit your CV and personalised cover letter telling us why you'd be a great fit to this role to Shannon Grace – HR Manager @ Panasonic New Zealand.