Technical Support Engineer 3063600 I.Html

Providing efficient technical support, the full-time Technical Support Engineer will troubleshoot customer issues via phone and other channels, ensuring product functionality while working remotely.

##### Key responsibilities

Provide timely and efficient technical support to customer inquiries

Troubleshoot and resolve customer issues, following up to ensure full product functionality

Build and maintain an internal knowledge base with guides and solutions

##### Required qualifications

Foundational understanding of Microsoft Windows operating systems

Basic exposure to PowerShell and familiarity with macOS and/or Linux environments

Experience in customer service, helpdesk, or IT support roles

Introductory knowledge of Active Directory or Group Policy

Motivation to learn and grow within a technical support role