Technology Upgrade & Coordination Analyst

**Must Have Technical/Functional Skills**

Technical Skills

Strong understanding of Windows and Linux platforms (primary focus of the role).

Knowledge of OS/DB/framework upgrade cycles, EOL/EOS processes, and remediation practices.

• Familiarity with infrastructure components:

o Databases (DBA)

o Middleware

o IIS/App servers

o Cloud platforms

o Citrix

o Networking

• Hands-on experience with JIRA and ServiceNow for workflow tracking.
• Ability to work with environment provisioning, build sheets, access management, and deployment coordination.
• (Nice to have) Exposure to Mainframe / AS400 platforms.

Functional Skills

• Strong planning and coordination abilities for multi-application upgrade programs.
• Experience handling risk, issue, and dependency management.
• Understanding of change management processes (CRQ/REQ/WO).
• Experience with compliance and governance frameworks (UCAL, SOX, security controls).
• Ability to prepare and maintain documentation: one-pagers, runbooks, rollback plans, RACI, timelines.
• Excellent communication and stakeholder management skills across technical and leadership groups.

Roles & Responsibilities

• Upgrade Planning & Coordination
• Support creation of upgrade roadmaps, milestones, and detailed cutover plans for multiple AITs.
• Coordinate environment readiness across DEV/UAT/PROD/CNR.
• Manage provisioning, build sheets, and access setup.
• Align dependencies with DBA, Middleware, App/IIS, Cloud, Citrix, and Networking teams.
• Execution & Governance
• Participate in standups, checkpoints, and governance meetings.
• Track and manage risks, issues, blockers, dependencies, and CRQs.
• Ensure EOL/EOS items are remediated within committed timelines; escalate where required.
• Support change readiness including HLD/LLD approvals, build status, test completion, and sign-offs.
• Documentation & Compliance
• Prepare and maintain documentation: one-pagers, timelines, RACI charts, runbooks, rollback procedures.
• Maintain hygiene in JIRA and ServiceNow—statuses, comments, links to CRQ/REQ/WO.
• Ensure adherence to UCAL/SOX standards, security controls, and audit/regulatory requirements.
• Communication & Stakeholder Management
• Act as primary coordinator between AIT teams, infrastructure, vendors, and partner groups.
• Provide clear and timely status reporting including RAG statuses, risks/mitigations, and decisions required.
• Prepare and deliver updates for leadership forums.
• Testing & Cutover Support
• Coordinate performance, functional, regression, and UAT testing cycles.
• Support cutover planning, execution, and post-upgrade validation activities.

**TCS Employee Benefits Summary:**

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $110,000 - $120,000 a year

**Location**

Jersey City, NJ

**Job Function**

TECHNOLOGY

**Role**

Analyst

**Job Id**

401244

**Desired Skills**

Linux | AS/400 | Mainframe

**Salary Range**

$110,000-$120,000 a year

Desired Candidate Profile

**Qualifications** : BACHELOR OF COMPUTER SCIENCE