Training Specialist 3074090 I.Html

Designing and delivering training programs, the full-time Training Specialist will collaborate with stakeholders to create engaging resources that enhance product adoption and customer satisfaction while working onsite in the United States.

##### Key responsibilities

Design scalable training programs that align with business goals and customer outcomes

Develop customer onboarding programs and facilitate virtual training sessions for internal teams and customers

Evaluate training effectiveness using feedback and performance metrics to refine content

##### Required qualifications

5+ years of customer service, customer success, or training experience in a SaaS business

2+ years of experience creating and delivering training, onboarding, or certification programs

Familiarity with Learning Management Systems (LMS) for training design and delivery

Experience in creating accessible learning content with inclusive design practices

Knowledge of adult learning principles and instructional design methodologies