Transfer Station Customer Service Advisor - Casual

Help shape Nelson’s future. Lead with expertise. Make a difference.

We’re looking for a friendly, flexible, reliable customer service professional who enjoys helping people and can confidently manage payments and enquiries.

About Nelson City Council | E pā ana ki te Kaunihera o Whakatū

Our vision for Whakatū Nelson is a creative, prosperous and innovative city. Our community is inclusive, resilient, and connected – we care for each other and our environment.

About the role | Kō tēnei tūranga mahi

This casual role is an opportunity to deliver responsive, customer-focused service at Nelson City Council’s transfer station. You’ll help customers access information and services, process payments, balance tills and support the wider customer service team with administrative tasks. By providing clear, accurate and consistent service, you’ll help create a positive experience.

Our team loves Nelson, and we provide a friendly, inclusive and professional service to the people that live here, and come to us from elsewhere.

The hours for this role will be on a causal basis as required and will include weekends.

About you | Ko ngā pūmanawa ō

Your excellent communication skills combined with your customer service and cash handling experience, ability to work as part of a team and confidence to navigate around a variety of computer systems, are what will make your application stand out from your peers.

Ideally you will have the flexibility to work week days and weekends if required.

To make your application stand out from the rest, please tell us about your skills and experience in the following things in your cover letter:

Your customer focus

Your communication and relationship management skills

Your cash handling skills

Your resilience and ability to cope with high workloads and occasional angry customers

What we offer | Ko ngā painga mōu

Learning and professional development opportunities

Access to various employee benefits and discounts

Opportunities to contribute to meaningful projects that shape our community's wellbeing and future

Mountains, beaches and national parks at your doorstep

At Nelson City Council, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels safe, valued, and has a true sense of belonging. We welcome applications from people of all backgrounds, including those from diverse ethnicities and cultures, LGBTQ+ communities, neurodivergent individuals, and people with disabilities. If you require any assistance with your application, please don’t hesitate to get in touch.

Applications close | Rā whakakapi

Please submit your application online by 5pm Friday 9 October 2026. Applications will be reviewed as received, and the vacancy may close early if a suitable candidate is found. We encourage you to apply without delay.

For further enquiries | Ina he pātai anō, whakapā mai

Please reach out to Nicki Sharpe, Team Leader Customer Service Centre on [email protected].