UTC Clinical and Operations Manager

The post holder will be

responsible for ensuring the delivery of safe and effective clinical care to

the UTC patients and the practice population.

This will be achieved by

providing clinical and managerial leadership to the Urgent Care Practitioners

and other staff involved in clinical care within the Urgent Treatment Centre

and practice.

The post holder will work

closely with the GPs and management team to deliver the practice priorities.

The post holder will represent

Faversham Medical Group at various fora including, UTC clinical & network

meetings as necessary.

Job

responsibilities

Clinical;

Oversee

safe and effective delivery of clinical careLead on

and undertake relevant audits, including prescribing and PGD audits

Lead on

and undertake relevant audits, including prescribing and PGD audits

Lead and

participate in reviews of clinical safety and significant incidents issues

Manage

implementation of any changes recommended from incident reviews and

learning events

Manage and

participate in continuous clinical improvement initiatives

Participate

in vaccination programmes as appropriate/required

Oversee

the process of the monitoring of emergency equipment, sharps bins, vaccine

fridge and stock

Work with

the Infection Control Lead to ensure all standards are met

Work with

the management team and lead on development of current and new services

relevant to the UTC and practice

Data/quality;

Work with

the management/administration team on the recording and attainment of QOF

standards

Work with

the management/administration team on the achievement of Enhanced Services

relevant to the Urgent Care Practitioners team

Ensure

Patient Group Directives (PGDs) are read, signed and used appropriately

Take part

in the development of PGDs as required

Undertake

and lead on prescribing and other clinically relevant audits for the

clinical team

Keep up to

date with CQC requirements and inform the Urgent Care Practitioners team

of any changes as relevant

Ensure an

adequate system of peer review/clinical audit is undertaken within the

team to monitor and maintain clinical standards

Create and

submit quality and contractual compliance reports required by

commissioners

Human

Resources;

Manage

• Urgent Care Practitioners rota and to maintain adequate staffing levels
• Carry out
• the Urgent Care Practitioners teams annual appraisals and reviews,
• including 6 monthly reviews

Review and

approve training requests from the UCP team in collaboration with the

management team and GP lead for HR

Identify

training requirements within the Urgent Care Practitioners team

Carry out

back to work interviews after episodes of sick leave

Deal with requests

for annual leave/TOIL/time off for other reasons, authorising or rejecting

any requests in line with the Staff Handbook and in discussion with the HR

Manager as appropriate.

Sign off

overtime requests

Deal with

change of hours requests in conjunction with the Business and HR Managers

Carry out

exit interviews with the HR Manager

Deal with

general day-to-day queries from members of the UTC team

Take part

in UCP/UTC meetings

Responsible

for cross line management when another line manager is absent.

Confidentiality

In the

course of seeking treatment, patients entrust us with, or allow us to

gather, sensitive information in relation to their health and other

matters. They do so in confidence

and have the right to expect that staff will respect their privacy and act

appropriately

In the

performance of the duties outlined in this job description, the

post-holder may have access to confidential information relating to

patients and their carers, practice staff and other healthcare

workers. They may also have access

to information relating to the practice as a business organisation. All

such information from any source is to be regarded as strictly

confidential

Information

• relating to patients, carers, colleagues, other healthcare workers or the
• business of the practice may only be divulged to authorised persons in
• accordance with the practice policies and procedures relating to
• confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will implement and lead on a full

range of promotion and management their own and others health and safety and

infection control as defined in the practice Health & Safety policy, the

practice Health & Safety manual, and the practice Infection Control policy

and published procedures. This will include (but will not be limited to):

Using

personal security systems within the workplace according to practice

guidelines

Awareness

of national standards of infection control and cleanliness and regulatory

/ contractual / professional requirements, and good practice guidelines

Responsible

for the correct and safe management of the specimens process including

collection, labelling, handling, use of correct and clean containers,

storage and transport arrangements

Management

and maintenance of Personal Protective Equipment (PPE) for the practice

including provision, ordering, availability and ongoing correct usage by

staff

Responsible

for hand hygiene across the practice

Ownership

of infection control and clinically based patient care protocols, and

implementation of those protocols across the practice

Active

• observation of current working practices across the practice in relation
• to infection control, cleanliness and related activities, ensuring that
• procedures are followed and weaknesses / training needs are identified,
• escalating issues as appropriate

Identifying

the risks involved in work activities and undertaking such activities in a

way that manages those risks across clinical and patient process

Making

effective use of training to update knowledge and skills, and initiate and

manage the training of others across the full range of infection control

and patient processes

Monitoring

practice facilities and equipment in relation to infection control,

ensuring that provision of hand cleansing facilities, wipes etc are

sufficient to ensure a good clinical working environment. Lack of

facilities to be escalated as appropriate

Safe

management of sharps procedures including training, use, storage and

disposal

Using

appropriate infection control procedures, maintaining work areas in a

tidy, clean and sterile, and safe way, free from hazards. Initiation of

remedial / corrective action where needed or escalation to responsible

management

Actively

identifying, reporting, and correction of health and safety hazards and

infection hazards immediately when recognised

Keeping

• own work areas and general / patient areas generally clean, sterile,
• identifying issues and hazards / risks in relation to other work areas
• within the business, and assuming responsibility in the maintenance of
• general standards of cleanliness across the business in consultation
• (where appropriate) with other sector managers

Undertaking

periodic infection control training (minimum twice annually)

Routine

management of own team / team areas, and maintenance of work space

standards

Waste

management including collection, handling, segregation, container

management, storage and collection

Spillage

control procedures, management and training

Decontamination

control procedures, management and training, and equipment maintenance

Safeguarding

It is the

responsibility of all staff at Faversham Medical Practice to;

Safeguard and promote the welfare of children and

vulnerable adults

Ensure their safeguarding adults and safeguarding

children training is up to date at the

level appropriate to their role

Ensure the safeguarding policies and procedures

in place within the Practice are adhered to during employment

Equality and diversity

The post-holder will support the equality, diversity and rights of

patients, carers and colleagues, to include:

Acting in

a way that recognizes the importance of peoples rights, interpreting them

in a way that is consistent with practice procedures and policies, and

current legislation

Respecting

the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving

in a manner which is welcoming to and of the individual, is non-judgmental

and respects their circumstances, feelings priorities and rights

Personal/Professional development

The post-holder will participate in any training programme implemented

by the practice as part of this employment, such training to include:

Participation

in an annual individual performance review, including taking

responsibility for maintaining a record of own personal and/or

professional development

Quality

The post-holder will strive to maintain quality within the practice, and

will:

Alert

other team members to issues of quality and risk

Assess own

performance and take accountability for own actions, either directly or

under supervision

Contribute

• to the effectiveness of the team by reflecting on own and team activities
• and making suggestions on ways to improve and enhance the teams
• performance
• Some items have been removed or shortened, please consult the full job description attached.

This job description

provides an outline of the main responsibilities associated with the role but

is not exhaustive. The range of activities and areas of responsibility will

evolve over time. The content of this job

description will therefore be subject to regular review and amendment in line

with any resulting change in the need to fulfil and meet the organisations

needs.