Video/Tele-Coach/Psychological Wellbeing Practitioner

Communication and Working

• Relationship Skills
• Provide complex and sensitive information to a wide
• range of internal and external stakeholders (users of services, carers,
• multi-disciplinary staff, and other statutory / non statutory services)

Contribute to the safe and effective day to day

operations of the service managing clinical enquires

Provide a high standard of written and verbal

communication that is clear and in line with local guidance

Role model effective communication; demonstrating

empathy, respect, compassion and hope where there may be barriers to understanding.

Communicate information in a way that makes it

relevant and understandable in line with operational guidance

Maintain professional relationships with all

colleagues to ensure professional standards are met

Promote a culture that incorporates Trust values and

• is recovery focused
• Supporting other services across Livewell as required.
• Available to work flexibly across the 24/7 service requirement
• Analytical and Judgement Skills
• Undertake complex clinical risk assessments, based on
• latest empirical evidence and compliant with local policies / procedures

Reporting of exceptions, complaints and gaps in

service

Assist in data collection for the on-going evaluation

of the service

Assist in Promotion of the Service locally and

• nationally as appropriate
• Act as the persons and their carers / families advocate
• Incident reporting - To report any incidents of harm
• or near miss in line with the Trusts incident reporting policy supporting
• appropriate actions are taken to reduce the risk of reoccurrence

To assist with ensuring day to day practice reflects

the highest standards of governance, clinical effectiveness, safety and person

experience

To be aware of the responsibility of all employees to

• maintain a safe and healthy environment
• To comply at all times with the Trusts Safer
• Governance related policies
• Seek advice and support from senior colleagues/line
• manager whenever necessary

Planning

and Organisational Skills

Ensure good documentation is provided and entered

within the appropriate systems of record sharing

Plan assessment/appointments for First Responders for

service users

Discuss and arrange appropriate emergency response as

• required under guidance from senior staff
• Co-ordinate any agreed lone working arrangements
• To be responsible for the prevention and control of
• infection

Responsibility

for Persons Care, Treatment and Therapy

Ensure that individual episodes of care are delivered

in a timely, effective and integrated manner

Promote a recovery model that empowers persons, carers

and relatives to be at the forefront of decision making, owning their packages

of care / treatment

Create, implement and update care plans and risk

assessments as required

Champion persons rights and service users including:

dignity, equality, diversity, choice and respect

Provide advice and guidance regarding mental health

problems

Request and Share

• information on individuals coming into contact with other professionals,
• aligned with agreed information sharing protocols, and under guidance from
• senior staff
• Promoting and safeguarding the welfare of children,
• young people and vulnerable adults

Implementation of NICE guidance and other statutory /

best practice guidelines (if appropriate) under guidance from senior staff

To maintain up to date knowledge of legislation,

national and local policies and issues in relation to service provision

Responsibility

for Policy and Service Development Implementation

Participate in programmes of audit and research within

the team as agreed, implementing the findings

Contribute to clinical governance arrangements in

order to ensure the quality of the service provided

Involvement in the development of local systems and

process that ensure the implementation of Trust policies

Responsibility

for Finance, Equipment and Other Resources

The post holder does not have financial responsibility

for budgetary management

It is the individual post holders responsibility to

manage organisational resources efficiently and to suggest efficiency savings

to line management as they arise

The post holder has the responsibility to maintain the

safekeeping of the organisations property