Voice and Unified Communications Engineer
Job Description
Project Delivery
- Lead site-level technical delivery for UC migrations in line with project plans.
- Assist BA's in conducting detailed site surveys to identify required hardware, endpoints, VLANs, and infrastructure readiness.
- Perform physical deployment of handsets and related UC equipment.
- Ensure smooth migration for clinical and operational services, including receptions, crisis teams, community teams and inpatient wards.
Microsoft Teams Voice Administration
- Configure MS Teams Voice routing, policies, dial plans and user profiles.
- Build and maintain Auto Attendants, Call Queues and resource accounts.
- Configure and manage Teams-certified handsets (Yealink or equivalent).
- Apply best practice for numbering, naming conventions, and governance.
Telephony Migrations & Support
- Migrate services from legacy systems (Avaya, BT, MSD, PSTN, etc).
- Coordinate number PORTs with telco suppliers and ensure smooth cutovers.
- Test inbound/outbound routing, call flows, and contingency arrangements.
- Provide second and third-line UC engineering support during go-live.
Stakeholder Engagement
Work with site managers, Estates, Digital Networks, SD-WAN team, and other partners to ensure readiness.
Communicate clearly with services about go-lives, outages, and timelines.
Provide training and on-site guidance to staff where needed.
Documentation & Governance
Maintain accurate records of migrations, configurations and asset inventories.
Update project workbooks, RAID logs, and documentation repositories.
Ensure compliance with NHS change control, data protection, and infrastructure standards.
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