Workflow Administrator - Croydon, Salford or Liverpool (Active Security Clearance)
Job Description
About The Role
FDM is a global business and technology consultancy seeking a Workflow Administrator to work for our client within the Public Sector (Central Government) sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role that will be based in Croydon, Salford or Liverpool.
Our client is establishing a new front door and demand process for management information. This customer-focused role acts as the key link between the MI teams and their customers, triaging requests through a central Front Door process, providing first-line support and ensuring customers receive timely updates and excellent service.
Responsibilities:
Proactively review and triage MI requests and issues submitted via the Front Door to the relevant team.
Support customers through the submission process, gathering additional detail and providing regular progress updates.
Act as first-line support for the MI request process, responding to and escalating customer complaints as required.
Identify trends in customer requests and make recommendations to the teams on new MI products that should be considered.
Direct customers to existing self-serve reports and remove duplication of effort across repeat requests.
About You
Minimum 2 years’ experience in a customer service, business support or administration role.
Strong stakeholder relationship building with the ability to understand and empathise with customer needs.
Ability to manage multiple requests from different customer types simultaneously and prioritise to meet deadlines.
Excellent attention to detail with accurate record keeping and data quality checks.
Familiarity with data management tools and workflow tooling such as Jira is desirable. SC clearance is essential (ideally already held).
About Us
FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Why join us
Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension
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