1704806 Customer Service Manager
Job Description
Our client is looking for an experienced Service Manager to lead their After-Sales and Service Engineering function. This is a key leadership role responsible for ensuring the timely and efficient delivery of after-sales service and parts sales to both customers and internal stakeholders, while driving the strategic growth and profitability of the Service department.
As a Service Manager, you will be responsible for:
Leadership of and direct responsibility for the Service Engineering Team.
Implement and own Service schedule and delivery plan, including all aspects of H&S / RAMS.
Implementation and project management of Service strategy.
Market analysis of Service potential and routes to market.
Develop Service business model, policies and procedures.
Oversee training, certification compliance and maintain skills matrix of Engineering team.
Responsible for Warranty claim management.
Responsible for developing Service packages.
Responsible for Service operational KPI consolidation and reporting.
Profit and Loss and target setting responsibility for Service.
Any other duties as and when required by Senior Management that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals
This list is not exhaustive and can be added to, to meet the needs of the business.
The ideal candidate will have:
Commercially astute with strong managerial qualities and have the ability to become a role model for the department.
The ability to positively communicate at all levels within the business.
Strong Customer facing skills, with the ability to create ‘win-win’ solutions.
Strong commercial, numerical and analytical abilities.
Pragmatic thinker and solutions orientated.
The ability to drive continuous improvement whilst maintaining engagement.
Ability to work in a fast-paced demanding environment.
Ecommerce experience would be advantageous.
Competent in Microsoft Office packages and ERP systems.
Person Specification
Time-served Customer Service Manager with an Engineering background
Proven experience in budget control, cost analysis, and KPI management
Project Management experience
* Full UK driving licence
ApplyWave is not an employer or a recruitment agency. You apply to each employer directly — we find their contact and write your letter. Real employers never charge money for a job or a visa sponsorship.
More from Austin Banks Recruitment
Visa Sponsorship Data
AI Resume Tailoring
Example
Tailor your resume for Customer Service Manager roles
- Scores your fit against the posting's own requirements
- Pulls the skills and keywords it names into your bullets
- Exports as PDF or Word, ready to submit
AI Cover Letters for Customer Service Manager
Generate tailored cover letters, recruiter emails, and LinkedIn messages matched to your resume.
- Tailored to your resume & job
- Cover letters, emails, LinkedIn messages
- Professional tone, your experience