1708488 Senior It Technician

We are looking for an experienced Senior IT Technician / IT Manager to join their team. This is a varied, hands-on role for an IT professional who is confident dealing with complex technical issues, supporting a 1st–3rd line helpdesk team and working directly with clients both remotely and on-site.

As a Senior IT Technician, you will be required to:

•      Support and mentor members of the 1st–3rd line IT helpdesk team.

•      Take ownership of escalated technical issues through to resolution.

•      Diagnose and resolve complex hardware, software, networking and infrastructure issues.

•      Provide remote and on-site technical support to clients.

•      Install, configure and maintain Microsoft 365, Azure/Entra ID and Windows Server environments.

•      Support and troubleshoot Active Directory, DNS and DHCP.

•      Configure and troubleshoot networks, including routers, switches, firewalls and VLANs.

•      Assist with infrastructure upgrades, migrations, installations and other client projects.

•      Attend client sites to carry out installations, fault finding, maintenance and project work.

•      Follow project plans while being confident enough to use initiative and resolve issues on-site.

•      Maintain accurate technical documentation and update client systems following completed work.

•      Communicate technical information clearly to both technical and non-technical clients.

•      Help identify recurring issues and implement solutions to improve reliability and efficiency.

•      Work closely with the wider team to ensure excellent customer service and timely resolution of support tickets.

•        Assist with the installation of physical IT infrastructure, including equipment mounting, cable runs and associated hardware

The ideal candidate will be:

•      2+ years’ experience in a 3rd line IT support or senior role

•      Strong knowledge of: Microsoft 365 and Azure AD, Windows Server (install, AD, DNS, DHCP) Networking (routers, switches, firewalls, VLANs)

•      Comfortable working on ladders, using drills, and managing cable runs

•      Good communication skills and client-facing manner

•      Able to follow project plans and take initiative on-site

•      Full UK driving licence and transport

Desirable

•      Experience in MSP environments

•      Exposure to CCTV, access control, or VoIP systems

•      Familiarity with Hyper-V or VMware

•      PowerShell scripting experience

•      Certifications: Microsoft (M365/Azure), CompTIA, Cisco