636943 It Support Technician Msp

Job Title: IT Technician (Previous experience working within a Managed Service Provider MSP environment is essential.)Salary: £28,000 to £30,000Location Cardiff - Hybrid I'm working with a well-established, employee-focused IT provider that's growing rapidly and looking to add an experienced IT/Cloud Technician to their busy Helpdesk Team.You'll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged. No two days are the same - you'll be supporting a wide range of clients across various sectors, working with the latest tech, and developing your expertise in a fast-paced, supportive setting. Key Benefits:Hybrid working model£28,000 - £30,000 salary (depending on experience)Structured career progression and training supportProfit-related bonus schemeLife cover, 24/7 GP access, and wellbeing supportCompany pension and free parkingRegular team events and a positive, people-first culture What You'll Be DoingProviding remote and telephone IT support to a diverse client baseTroubleshooting software and hardware issues efficientlyManaging and maintaining Microsoft 365 environmentsInstalling, configuring, and maintaining PC hardware and peripheralsDelivering high-quality customer service with clear, professional communication What We're Looking ForPrevious experience in a Helpdesk or IT Support role (remote/telephone)Solid understanding of Microsoft Desktop and Server Operating SystemsExperience with Microsoft 365 administration and troubleshootingConfident with PC setup, configuration, and fault diagnosisExcellent communication skills and a proactive, hands-on attitude Desirable:IT certifications such as CompTIA, MCP, or equivalent (or working towards them) If you are interested, apply directly or email your CV