637028 2Nd Line It Support Engineer

Job Title: 2nd Line IT Support EngineerLocation: Birmingham Salary: £35k - £40kWe are looking for a 2nd Line IT Support Engineer to join a dynamic team and provide exceptional technical support across our organisation. The ideal candidate will come from an existing 2nd line role within an organisation or MSP. They should be organised, excellent communicators, and have a genuine passion for IT. Key ResponsibilitiesDeliver 2nd line support for hardware, software, and network issuesTroubleshoot and resolve escalated tickets from 1st line supportEscalate tickets to 3rd line where necessaryManage Active Directory, EntraID, Office 365, and Windows environmentsSupport end-users with remote and on-site assistanceMaintain accurate documentation and contribute to knowledge base articlesAssist with IT projects, system upgrades, and deploymentsSkills & ExperienceProven experience in a 2nd line IT support roleStrong knowledge of Windows OS, Microsoft 365, and networking fundamentalsFamiliarity with ITIL processes and ticketing systemsKnowledge of engineering software (Autodesk products, etc.)Excellent communication and problem-solving skillsAbility to work independently and as part of a teamFull UK driving licence (essential)Desirable:Experience with virtualization (Hyper-V)Experience with Desktop Management and ticketing systems (Ivanti)Knowledge of cloud technologies (Azure/Egnyte)Relevant certifications (CompTIA, Microsoft)Benefits:Competitive salary and benefits packageOpportunities for professional development and certification