790315981913 Workplace Experience Specialist 12 Month Ftc Madrid Spain

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix is expanding globally, and we're looking for a talented Workplace Experience Specialist to join our Tres Cantos office. This is a hands-on, high-impact role for someone who thrives in a fast-paced environment and is passionate about creating exceptional workplace experiences.

You'll own the day-to-day operational excellence of our Tres Cantos office — spanning Events, Food & Beverage, Accessibility, and Front of House — while collaborating with EMEA and global Workplace teams to ensure our spaces reflect the Netflix brand and culture.

This role reports to the Workplace Manager and is a key part of a team that shapes how employees and visitors experience Netflix every day.

What You'll Do

Front of House & Operations

Own the Front of House experience, ensuring a seamless, professional, and welcoming environment for all employees and visitors

Oversee the execution of shipping, receiving, and mail distribution, ensuring high service standards

Monitor ticketing systems and experience requests, ensuring timely, high-quality resolution and generating reports with actionable recommendations

Events

Plan, coordinate, and execute all in-house events end-to-end — from concept through to delivery — acting as the primary point of contact for partners, vendors, and stakeholders

Continuously develop innovative event concepts that reflect the Netflix brand and serve a diverse employee base

Food & Beverage

Serve as the operational lead for all F&B services, including daily meals, pantry management, and event catering

Source and onboard new vendors, support RFP processes for new vendors when required, and continuously improve F&B offerings to meet the needs of a diverse workforce

Onboarding & Communications

Lead Workplace Onboarding Live Sessions for new hires and vendors on their first day

Own all workplace communications via Slack, digital screens, and newsletters

Maintain up-to-date Workplace ELP content

Accessibility & Inclusion

Lead Accessibility and Inclusion & Diversity (I&D) initiatives locally, ensuring spaces and services are welcoming and usable for people with a variety of needs and working styles

Partner with ERGs, cross-functional teams, and stakeholders to drive service excellence

Vendor & Stakeholder Management

Manage vendor relationships to ensure consistently high service levels, with a focus on inclusion, diversity, and accountability

Collaborate with external design agencies and the Global Design Team on branding, artwork, and digital content

Transportation & Safety

Manage employee transportation programs, including shuttle services

Serve as a member of the Emergency Response Team

EMEA Support & Projects

Support other EMEA offices on workplace experience initiatives on an ad-hoc basis

Take on stretch assignments, pilots, and cross-functional projects as needed

What We're Looking For

Experience & Skills

4+ years of experience in Workplace Experience, Facilities, Office Management, or a closely related field

Proven track record managing vendors and third-party service providers

Experience in planning and executing corporate events of varying scale

Familiarity with health, safety, and compliance standards in a workplace setting

Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets, Slides)

Mindset & Approach

Self-motivated and proactive — you know when to act and when to escalate

Strong eye for detail with the ability to manage multiple priorities simultaneously

Creative thinker who can develop a vision and bring it to life operationally

Demonstrable problem-solving skills and sound judgment under pressure

Genuine passion for inclusion, accessibility, and creating equitable experiences

Communication

Excellent written and verbal communication skills in both Spanish and English (bilingual required)

Comfortable communicating across all levels of the organisation and with global teams

Flexibility

Willingness to occasionally work outside standard office hours with reasonable notice

Open to travel to other regional and global Netflix offices

Culture

* A clear understanding of and genuine enthusiasm for the Netflix Culture

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.