790316793388 Manager Account Coordinators Fixed Term Contract 12 Months New York New York United States Of America

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Netflix is seeking a Manager, Account Coordinators to lead our Account Coordinator contingent talent program within UCAN Account Management. This is a fixed-term contract role for a 12-month duration, based in New York City. The Account Coordinator function supports the Account Management organization on back-end workflows and processes across the pitch-to-pay workflow. This function enables the Account Managers to focus on the consultative, client-facing work of planning, delivering and optimizing revenue.

This manager will centrally lead a team of Account Coordinators across the UCAN region (US and Canada), reporting directly to the Director of Account Management, UCAN. This role is the connective tissue between the AC team and the broader Account Management organization. In this role you will establish operational consistency, maintain quality standards, and ensure Account Coordinators are meaningfully integrated into their assigned business pods, while keeping management streamlined and accountable.

Key Responsibilities

Directly manage a team of contingent Account Coordinators across US (NYC) and Canada (Toronto) markets

Serve as the primary point of contact with the contingent talent staffing team on all team resourcing needs including extension and non-extension decisions

Set clear performance expectations and evaluate AC performance on a regular cadence across accuracy, SLA adherence, and workflow mastery

Build and maintain structured feedback loops between AM leadership, individual AMs, and the Account Coordinating team

Drive onboarding and ramp for new Account Coordinators, including coordination of the Account Manager Onboarding Path and role-specific training

Ensure ACs are appropriately matched to UCAN Sales pods and embedded effectively within those teams

Monitor AC task volume, quality, and scope adherence, escalating and resolving issues as they arise

Own the operational playbook for the AC role, including documentation of workflows, escalation paths, and scope boundaries

Provide regular updates to the Director of Account Management on team health, program effectiveness, and resourcing recommendations

Proactively identify where contingent AC support should scale up, scale back, or shift based on business evolution

Cross-functional partnership with Market Activation and Product teams on product deliverables that impact Account Coordinator workflows

What We're Looking For

7+ years of experience in Account Management, Sales Operations, or campaign operations within digital media or advertising

Demonstrated experience managing teams or leading operational programs, with a track record of holding people to high performance standards

Strong understanding of the digital advertising campaign lifecycle from media planning, IO creation, campaign execution through billing and reconciliation

Experience working with or managing contingent/contract workers; familiarity with staffing supplier models is a plus

Highly organized with the ability to manage across multiple pods, stakeholders, and competing priorities simultaneously

Clear communicator with strong written and verbal skills; comfortable presenting to leadership

Operates with good judgment, able to distinguish between issues to resolve independently and those requiring escalation

Comfortable working in a fast-evolving environment where workflows, tools, and scope will shift as product automation matures

Familiarity with CRM, OMS, and ad operations platforms (e.g., Salesforce, JIRA, ad servers) preferred

The overall market range for roles in this area of Netflix is typically $230,000.00 - $350,000.00. A portion of this compensation is variable.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.