Administrative Supervisor | Christchurch Hospital

Christchurch - Christchurch Health Campus- Respiratory, Gastroenterology, Infection Management & Nephrology Services

Fixed Term position until 02/04/2027 working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We are seeking an experienced and motivated Administrative Supervisor to join our busy and dynamic specialist services. This role sits across the Respiratory, Gastroenterology, Infection Management Service, and Nephrology Administration Teams, with shared accountability for ensuring seamless administrative coordination and optimal patient flow.

You will provide day-to-day supervision of an administration team, offering technical expertise, coaching, and leadership to ensure high-quality, efficient service delivery that supports both clinical teams and patient outcomes.

Key Responsibilities

Service Coordination & Patient Flow

Coordinate smooth patient flow across multiple services

Identify constraints and work with leadership to implement solutions

Monitor bookings and transcription throughput in line with service and Ministry of Health guidelines

Actively manage waitlists, reporting, and actions to meet service requirements

Conduct and respond to regular DNA (Did Not Attend) audits

Team Leadership & Supervision

Provide daily supervision, guidance, and support to the administration team

Ensure an equitable distribution of workload across team members

Support staff through orientation, training, and ongoing coaching

Foster a positive, high-performing, patient-centred team culture

Work closely with the Administrative Team Leader to align resources with service needs

Performance & Quality

Monitor and report on key performance indicators and administrative outputs

Identify and implement improvement opportunities to enhance patient experience

Ensure compliance with administrative processes, procedures, and quality frameworks

Maintain high levels of data integrity across systems

Stakeholder & Relationship Management

Build strong working relationships with clinical teams and stakeholders

Support alignment between service expectations and available resources

Manage complaints and incidents in a timely, professional, and people-focused manner

Projects & Continuous Improvement

Contribute to projects that support service efficiency and effectiveness

Support development and maintenance of administrative documentation and processes

Actively participate in initiatives that improve quality, timeliness, and cost-effectiveness

About You

Essential Skills & Experience

Minimum 2 years' experience supervising a small to medium-sized team

Proven success leading administrative teams in a complex environment

Advanced user of SI PICS (South Island Patient Information Care System)

Strong understanding of Ministry of Health Planned Care / Elective Services Guidelines

Experience with data management and information systems

Proficiency in Microsoft Office (Word, Excel, Outlook)

Excellent interpersonal, communication, and influencing skills

Strong problem-solving ability and sound judgement

Demonstrated success delivering improvement initiatives

Strong customer and patient-focused approach

Desirable

Experience working in a tertiary hospital environment

Qualification in people management, business, or information systems

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click 'apply now.' All applications must be submitted through our online career's portal. If you have any questions about the role, please contact Kerri McCarthy at [email protected]

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.