Administrative Support Officer (Interpretation & Translation Service)

To provide full range of administration support

Work closely, as part of a team with the Operational Governance and Performance Lead, Senior Executive PA to the Chief Operating Officer and Administrative Support Officer to the PA.

To use own initiative in prioritising workload to ensure deadlines are met. When appropriate propose changes to working practices

To use Microsoft office packages to produce reports, spreadsheets, presentations and emails to a high quality standard

To undertake any other administrative duties as and when required

• Work closely with contracted service providers to ensure monthly management information, invoices, KPI information and records of complaints, compliments and concerns are received, up to date and accurate.
• Support new ways of working in terms of moving from face to face, to adopting video and telephone for some services.
• Collate an annual summary of interpretation and translation services.
• Work with colleagues in the Contracts Team and Operational Governance and Performance Lead to share any contract disputes.
• To deal with day to day enquires with regards to the Translation and Interpretation bookings.