Air Logistics Revenue Care Specialist

Kuehne+Nagel NZ have an opportunity for someone to join our Auckland based Air Logistics business unit. Reporting to the National Air Logistics Revenue Care Manager, and a member of the Air Logistics Revenue Care team (RCC), you will have responsibility for carrying out related financial and revenue care tasks for air logistics shipments.

How you create impact

• Manage and perform all revenue care activities related to export and import air logistics shipments through Business Process Automation (BPA)
• Timely actioning of Supplier Invoices through PTP and resolution of any issues
• Generate invoices for customers accurately and within expected timeframes
• Handle daily FSL activities including month end closing
• Lead CASS challenge resolution and work on improvement processes
• Alongside the National Air Logistics Revenue Care Manager, drive for automation improvements such as semi-invoice automation, quote utilisation and FSL auto file closing
• Ensure proactive and efficient communication with GS RCC, CCL and OCC to drive customer excellence
• Understand and review the file before opening a TAG or an AD-HOC
• Coordinate with OCC team for cost topics around haulers, carriers and third parties
• Coordinate with CCL team for revenue topics related to charges towards the customer
• Build relationships with various external parties including airlines, transport providers and overseas offices/agents
• Ensure strong data quality is available for timely and accurate customer reporting
• Support in resolving claims and disputes where required
• Collaborate with the relevant internal KN teams including the warehouse, customs, CCL and OCC teams as required
• Note: These accountabilities may change from time to time to meet operational or other requirements.

What we would like you to bring

• Excellent attention to detail skills coupled with a high level of accuracy
• Financial acumen including an interest in working with numbers and data
• Process and system-driven mindset
• Demonstrated methodical, organized and planned approach to work
• Strong organizational skills, including the ability to effectively manage and prioritise your time, especially when under pressure and with a busy workload
• Ability to think outside the box and solve problems proactively
• Demonstrable initiative and drive to follow tasks through to completion
• Ability to build relationships with all stakeholders, internal and external, including building positive working relationships with others
• Why work for us?
• We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits:
• Fully subsidised health insurance for yourself and immediate family
• Confidential EAP services
• * Flu vaccinations, birthday cakes, Christmas gift and more!