Sea Logistics Requirement Engineering + Systems Support Specialist

Reporting to the National Sea Logistics Process & Systems Manager, you will provide systems support for our internal and external facing applications. You will analyse data to identify areas of process improvement and provide day-to-day support to the Kuehne+Nagel Sea Logistics Business Unit.

How you create impact

• Manage the application support function, including system support, root cause analysis, maintenance, testing, and working with key stakeholders on application development.
• Ensure smooth operational delivery by supporting the full systems landscape (both internal and external applications).
• Setup, document and facilitate trainings in accordance with Global Training guidelines
• Use data analysis and other methods to ensure systems are used effectively, with strong data quality and efficiency.
• Maintain system excellence by ensuring adherence to processes and correct system usage, supported by reports and audits.
• Configure and support all systems to enable efficient operations and achieve operational excellence.
• Ensure high data quality through regular analysis, review, and action plans with relevant stakeholders.
• Monitor internal support queues and ensure all requests receive timely responses.
• Manage migrations (local/hosted/global) and provide hyper-care when required.
• Identify recurring issues, recommend system-based solutions or training, and coordinate with trainers as needed.
• Coordinate system testing with operations teams and document results according to regional standards.
• Assist ZS-M with projects as required.
• Collaborate with stakeholders on application development, including gathering requirements, designing solutions, testing, and support.
• Share knowledge with local Systems and Process teams on relevant topics.
• * Identify system-related opportunities and solutions that support both operational and strategic goals.
• Note: These accountabilities may change from time to time to meet operational or other requirements.

What we would like you to bring

Must have demonstrated extensive experience in KN’s internal and external platforms at a level to provide systems support/troubleshooting as well as deliver regular training and demos to internal and external users.

Must have a deep knowledge and experience in KN products, services and systems infrastructure.

Experience working with the Jira platform including handling projects from Hemisphere and Global teams.

Experience working with Global support teams, including lodging and responding to tickets.

Advanced knowledge of BPA process and setup to facilitate system setups in both PROD and testing environments

Understanding of KN NZ’s structure and alignment with both Managed and Hosted Teams located in Cebu that support NZ.

Demonstrated ability to form and maintain strong working relationships with key internal and external stakeholders at all levels of seniority and expertise, including driving collaboration across teams and functions.

Proactive and solutions-focused with a focus on optimising customer experience.

Resilient, and able to recover quickly from setbacks.

Ability to operate in a fast-paced transformative environment under pressure and to tight deadlines.

Strong organisational skills, with the ability to prioritise tasks, manage time effectively, and maintain a high level of accuracy.

Strong communication skills, both written and spoken, coupled with the ability to listen effectively.

Ability to train, develop and share expert knowledge with colleagues to upskill and build internal new business capabilities.

Why work for us?

We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits;

Fully subsidised health insurance for yourself and immediate family

Confidential EAP services

Flu vaccinations, birthday cakes, Christmas gift and more!

\*Please note - we will only accept applications from those with current NZ working rights.

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.