Assistant General Manager

Operational Performance Management

Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi disciplinary staff in all matters affecting the delivery of core services.

Establish and build agreements within the team to ensure the delivery of the services provided.

Ensure area has a performance management framework that complements the Trust use of key performance indicators across a number of metrics, using service line reporting/management to ensure timely and accurate capture of information from which metrics reported.

Responsible for the day to day efficient and effective operational management of all services in the care group at the designated site, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services.

Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised. Work with site management other care groups at the site, to ensure that issues are resolved locally where possible.

Work closely with the Clinical Leads, site management, and local operational management to ensure effective support services are in place for all clinical areas.

Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.

Ensure all policies and procedures are adhered to as required by the Trust.

Responsible for achievement of national and local service targets in conjunction with Directors and General Manager; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.

Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again

Ensure sufficient staffing levels and allocation depending on service needs

• As a member of the care group management team, contribute to the Annual Business Plan, ensuring staff involvement, in line with Trust objectives.
• Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.
• Lead on the development of reporting processes from relevant information systems and integrating them into the performance management function.
• In conjunction with the General Manager, analyse service data to monitor referral rates and identify changes or likely changes to this practice that may impact on the Care Groups services.
• Provide information across the Trust on performance within Care Group, including reporting performance to the Board.
• Promote a positive image of the department both externally and internally
• Participate in and contribute to Trust wide initiatives and projects as appropriate.
• Build effective networks with other departments, working in collaboration to support efficient patient flow.