Assistant Manager

Assistant Manager – Silky Otter Cinemas, Ponsonby

Join a luxury cinema experience like no other – Kiwi-owned, locally loved.

About Us

Silky Otter Cinemas is a proudly New Zealand-owned luxury cinema brand redefining the movie-going experience. With boutique theatres, premium food and beverage offerings, and exceptional customer service, we deliver a first-class escape for movie lovers.

Our Ponsonby site sits in one of Auckland’s busiest hospitality precincts, and we’re looking for an experienced, hands-on Assistant Manager to help lead the day-to-day operation of the cinema.

About the Role

As Second-in-Command to the Complex Manager, you’ll play a key role in the daily running of Silky Otter Ponsonby. This role is ideal for an experienced Duty Manager or hospitality/retail leader who is ready to take real ownership of a site’s day-to-day operations.

You’ll be responsible for leading shifts, supporting the team, maintaining high standards across service and presentation, and helping ensure every guest experience is smooth, polished, and memorable.

A strong focus of this role will be operational consistency. This includes supporting sales, stock control, inventory management, reporting, site presentation, and helping the cinema meet key business targets.

Key Responsibilities

Support and lead cinema operations in the absence of the Complex Manager

Take ownership of day-to-day site operations during rostered shifts

Manage daily shifts, ensuring outstanding customer service and team performance

Open and close the cinema in line with company procedures

Oversee cash handling, stock control, stocktake, ordering support, and inventory management

Maintain high standards of site presentation, cleanliness, and guest experience

Monitor and manage technical systems with support from the National Technical Manager

Assist with staff rostering, training, development, and team engagement

Respond to customer enquiries and feedback with professionalism and care

Ensure compliance with relevant legislation, company procedures, and health and safety standards

What We’re Looking For

Previous experience in a Duty Manager, Assistant Manager, or similar supervisory role

Hospitality, cinema, entertainment, or retail management experience preferred

Confidence leading a team in a fast-paced, guest-focused environment

Strong organisational skills and the ability to lead by example

Experience or genuine interest in stocktake, stock control, and inventory management

A hands-on leader who is comfortable taking ownership and making decisions on shift

Strong attention to detail and pride in maintaining high standards

Availability to work a rotating roster, including weekends, evenings, and public holidays

What We Offer

A fun, welcoming, and guest-focused team environment

Free movie tickets and discounts on food and drink

Development opportunities and career progression

The chance to be part of a growing, proudly New Zealand-owned cinema group

* A role with genuine responsibility and the opportunity to make a direct impact on site performance

Apply Now

If you’re an experienced Duty Manager or operational leader ready to take the next step, we’d love to hear from you.

Join Silky Otter Ponsonby and help deliver unforgettable cinema experiences in one of Auckland’s most vibrant locations.