Associate Renewal Manager 3095073 I.Html

Managing a high-volume book of business, the full-time Associate Renewal Manager will identify customer risks, guide renewal conversations, and ensure contract accuracy in a remote work environment.

##### Key responsibilities

Identify customer health risks and guide customers through the renewal lifecycle

Lead renewal and commercial conversations, ensuring clarity and accuracy in contract execution

Engage with customers through various communication channels to provide actionable recommendations for adoption and value realization

##### Required qualifications

1-3 years of experience in Customer Success, Contract Management, or a similar customer-facing SaaS role

Experience leading customer conversations involving renewals and negotiations

Ability to diagnose customer goals and challenges, providing structured recommendations

Comfort interpreting customer health metrics to guide prioritization

Proficiency in managing multiple customer engagements in a fast-paced environment