Awaab's Compliance & Escalations Manager

Salary : £52,205 - £59,484

Grade: Level 4 Zone 2

Location: Holmes Road Depot, NW5 3AP

Contract Type: 12 Months (Fixed Term)

Hours: Full Time (36 hours)

Closing Date: Friday 16 th October 2026 at 23:59

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

What You’ll Be Doing

The Awaab’s Compliance and Escalation Manager will support Camden’s Awaab’s Compliance function by providing day-to-day management of escalated, complex and higher-risk cases that fall within the scope of Awaab’s Law. The role will help ensure that statutory and internal timescales are monitored, risks are identified early, and clear action is taken where cases require intervention, coordination or escalation.

The postholder will act as deputy to the Awaab’s Compliance Manager where required and will manage the Compliance Coordinators. They will work across operational delivery teams, Rapid Response, Repairs, Housing Management, TMOs, Damp and Mould, Legal Disrepair, Environmental Health, contractors and partner services to make sure barriers are addressed quickly, vulnerable residents and no-access cases are properly managed, and Camden can evidence compliance with Awaab’s Law and associated regulatory requirements.

This post is exempt from the Rehabilitation of Offenders Act and will require an Basic DBS.

All About You

for more information on our commitment.

Asking for Adjustments

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Please contact us on 020 7974 6655, at [email protected] or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.