Banking Specialist, Disputes and Transactions

As a Banking Specialist, you will be a subject matter expert on card disputes, chargebacks, and/or transaction exceptions. You’ll manage our dispute intake and resolution processes and handle transaction exceptions, using our internal tooling and working with our User Operations team and our partner banks to ensure that all users have an outstanding experience using Stripe. Manage dispute intake and dispute resolution processes. Handle re-presentments, pre-arbitration, and arbitration cases. Manage banking transaction exceptions, including ACH returns and reversals and user offboarding. Perform root cause analysis and identify lessons learned to inform operational procedures. Communicate with Stripe’s partner bank(s) to resolve transactional issues. Provide world class support to our customers via email and phone, if needed, in order to resolve transactional questions.

Stripe is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.