Bilingual (FR/ENG) Human Resources Practitioner

• Provide recruitment and onboarding support to new employees
• Updating personal records (Address, Name, emergency contact details) of the employees
• Helping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.
• Helping employees obtain their verification of employment
• Helping hiring managers in the recruitment process
• Manage employee grievance queries
• Administer or change benefits, health plans, retirement plans, etc.
• Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strive and achieve SLA target and business outcome indicators defined by the client
• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control

**Basic Qualifications:**

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• 1-2 years of analyst experience
• Bilingual in French and English, strong communication skills, written and verbal in both languages
• A Post Secondary education is required

**Preferred Qualifications:**

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• Graduates with sound technical knowledge in operational activities and are responsible for the performance of duties as indicated in the procedure’s manual.
• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, and Microsoft Office Suite
• Good technical aptitude with an ability to learn quickly
• Typing speed – 50 words per minute
• Able to work on a flexible basis as determined by the business needs
• Ability to work under pressure
• Team worker
• Positive Attitude
• Quick Learner
• Punctual and Disciplined
• Good Communication skills
• Customer Focussed
• Results driven
• High standards of Integrity
• Attention to detail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,

role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time

employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here

**Role Location Hourly Salary Range**

British Columbia/Ontario $18.65 to $32.45