Billing Operations Analyst

Billing Operations Analyst

The Point, Warwick

12 months fixed term contract, Full-time, Hybrid

£29,000 to £34,000 (Dependent on experience)

At Calor, billing isn’t just about invoices — it’s a critical part of our customer experience. We’re looking for a detail-driven, analytical Billing Operations Analyst to help ensure every invoice we send is accurate, timely, and trusted.

If you enjoy solving complex data problems, improving processes, and working cross-functionally to make things better — this role offers real ownership and visibility across the business.

The Impact You’ll Make

As a key member of our Billing Operations function, you’ll act as a business owner for our billing systems and processes. You’ll safeguard billing accuracy while identifying opportunities to improve efficiency, reduce risk, and enhance the customer journey.

This isn’t just monitoring reports — it’s influencing how billing works.

What You’ll Be Doing

Overseeing billing systems to ensure invoices are issued accurately and on time

Investigating discrepancies, identifying root causes, and partnering with IT to resolve system issues

Supporting Customer Service and Collections teams with billing queries, dispute resolution, and insight-led reporting

Monitoring and reporting on KPIs, highlighting risks, trends, and opportunities for improvement

Driving continuous improvement initiatives, including automation and process optimisation

Creating and maintaining clear process documentation and training materials

Managing third-party suppliers to ensure strong service delivery and cost efficiency

What We’re Looking For

Essential

Strong analytical skills with the ability to interpret and manipulate large datasets

Advanced Excel/data capability (experience extracting and analysing database information)

Exceptional attention to detail and accuracy

Confident troubleshooting and problem-solving skills

Ability to clearly explain technical or billing issues to non-technical stakeholders

Strong organisation and ability to prioritise in a fast-paced environment

Desirable

Experience in Billing Operations, Accounts Receivable, or financial operations

Experience using BI/reporting tools to generate insights

Understanding of billing controls, financial compliance, or regulatory standards

Why Join Us?

Hybrid working model

Genuine ownership of critical business processes

Opportunity to influence systems and drive measurable improvement

Exposure to cross-functional stakeholders across IT, Customer Service, Finance and third-party providers

A role where your analytical skills directly improve the customer experience

What we can offer you:

25 days annual leave plus 8 Bank Holidays

Private Medical Insurance

Company Pension Scheme (Salary sacrifice - single matched contributions up to 7.5%)

Life Assurance

Staff discounts on gas

If you’re someone who enjoys combining data, systems thinking, and operational improvement — and wants to see the tangible impact of your work — we’d love to hear from you.