Booking Centre Operative

To provide excellent patient care whilst answering telephones in a polite and courteous manner in line with departmental standards.

To be responsible for utilising the Hospital Booking Systems in order to carry out a variety of functions, including -

Validating patient demographic details and updating as necessary

Making, changing or cancelling outpatient appointments

Updating computerised records of patient information in line with departmental and hospital policies and procedures.

Understanding all information contained on the system to assist patients and staff with queries on the telephone

To ensure that the department's Accurx inbox is checked and actioned in order of priority in accordance with departmental standards.

To use initiative, discretion and diplomacy and act in such a manner as to maintain and protect patient confidentiality at all times.

To have a working knowledge of booking rules specific to each clinic in line with national targets. To escalate any capacity issues to the capacity management team as necessary.

To ensure that the department SMS replies are checked and action in order of priority in accordance with departmental standards.

To provide a central point of enquiry for General Practitioners, Secretaries, Administration staff, other hospitals and patients regarding enquiries/issues.

To continue striving to improve the service, making suggestions to the Team Leader as necessary.

To actively participate in the sharing of skills and experience, aiding the spread of good practice throughout the team.

To be responsible for the cover of sickness and absence amongst team members, ensuring the service is maintained at the required level.

To attend in-service training or meetings as directed by the Team Leader to ensure that skills and knowledge are kept up-to-date and appropriate to the post.

To undertake any other duties in line with the grade as directed by the Team Leader.