Branch Manager

About EnergySmart

Established in 1997, EnergySmart is one of New Zealand’s longest-standing and most respected providers of home energy solutions. We’ve delivered tens of thousands of insulation retrofits to Kiwi families and played a major role in government-funded insulation programmes.

More recently, our services have expanded into Heat Pumps, EV car chargers and Ventilation and has grown from retrofitting to installing insulation into new build construction.

We’ve always strived to be a great place to work and have attracted very good people who collectively can be credited for the company’s success. We’re proud of our reputation, our people and the quality of our work. A non-egotistical management style and collaborative work environment creates a positive workplace where people are valued for their contribution and work together to achieve great results. With established systems, an experienced management team and a strong team culture, we have a solid foundation for future growth and are looking for the right person to help us make the most of it.

About the Hamilton Team

You’ll lead a team of 20 people across insulation, heat pump and electrical installations, and sales, with day-to-day support from the Branch Foreperson and Branch Administrator. You’ll have the autonomy to run your branch and drive its success, backed by the expertise and support of our centralised teams at our Christchurch head office.

We pride ourselves on being a results-driven team, that thrives on getting the job done without the office politics.  The branch has a wealth of knowledge and experience, giving you a great foundation to build on. Your challenge is to keep performance on track and identify opportunities to improve and grow.

About the Role

Reporting directly to the General Manager, you’ll take the lead in the day-to-day running of the Hamilton branch, balancing operational performance, people leadership, health and safety, and financial results.

This is a varied, hands-on role where no two days are quite the same. You’ll need to be comfortable working with data and systems, making practical decisions, supporting your team and rolling up your sleeves when needed.  We operate in a fast-moving, highly competitive industry, so you’ll need to cut through the noise quickly, prioritise well, pick things up fast and know when to delegate.

This role offers room to grow. You’ll have the opportunity to strengthen your leadership capability, develop the branch, improve operational performance and play a meaningful part in EnergySmart’s future. If you’re ready to take the next step in your management career, this could be the opportunity you’ve been looking for.

What You’ll Be Responsible For

Operations & Installation Management

Manage branch resources to deliver installation targets efficiently, safely and within budget.

Monitor labour costs and payroll to ensure installation work is delivered within realistic budgets.

Manage inventory and material costs to meet budget expectations.

Identify opportunities to improve productivity, processes and overall branch performance.

Delivering Excellent Customer Service

Ensure every customer, whether a homeowner, builder or commercial client, receives a professional, reliable and courteous experience from first contact to job completion.

Build strong working relationships with builders, site managers and key accounts, keeping them informed on scheduling, progress and any issues.

Make sure installations are completed on time

Respond to customer queries and complaints promptly, take ownership of issues and see them through to a fair resolution.

Quality Management

Ensure all installations meet product specifications, manufacturer requirements, the NZ Building Code and relevant standards.

Address defects and rework quickly, identify root causes and put corrective actions in place to prevent them recurring.

Set clear quality standards for the team and make sure installers are trained to consistently meet them.

Leadership & Team Development

Foster a positive, high-performing team culture through fair, clear and consistent communication of expectations, goals and standards.

Support and develop your team through structured training and ongoing feedback

People Management

Recruit, onboard and develop great people.

Use our data-driven systems to monitor performance and address areas of concern

Work alongside HR on performance management and disciplinary matters when required.

Health & Safety

Promote a strong safety culture and lead by example

Conduct toolbox talks, ensure PPE compliance, and contribute to H&S meetings and initiatives

Financial & Business Performance

Responsible for the Hamilton branch budget and financial performance.

About You

You’re an organised, down-to-earth leader who enjoys working with people and thrives in a busy operational environment. You know how to prioritise competing tasks, keep your team motivated, and ensure the job gets done right.

You’ll ideally bring

Leadership experience: At least 1–2 years in a Manager/Supervisor position in operational or trade-based organisation.

Excellent systems and computer skills: Particularly across Microsoft Office. We’re a highly systemised business, so you’ll need to be comfortable using technology and data to make informed decisions.

Great communication skills: You can set clear expectations, have constructive conversations and bring people along with you.

A proactive, solutions-focused mindset: You spot problems, take initiative and look for better ways of doing things.

Strong organisation and attention to detail: You can juggle competing priorities without losing sight of what matters.

Integrity and accountability: You lead fairly, follow through on commitments and take ownership of results.

A hands-on attitude: You’re happy to step in and help when needed, whether that means visiting a job site or jumping on a forklift (training provided).

Why Join EnergySmart?

An opportunity to grow: Develop your leadership skills, broaden your operational experience and help grow an established branch.

Real ownership: Take responsibility for branch performance and make a tangible difference to business results.

A great team: Work alongside experienced people in a supportive, collaborative environment.

Variety and challenge: Combine people leadership, operations, financial management and continuous improvement.

* A business with purpose: Help deliver energy-efficient solutions that make a difference to New Zealand homes and families.

Ready to Make Your Mark?

If you’re ready to expand your Management career at EnergySmart, we’d love to hear from you. Apply now with your CV and cover letter via the job advertisement.

Applications will be screened as they come in.