Brokerage Operations Associate

### **Job Description:**

The Fidelity Brokerage Operation group provides middle-office support to our customers through innovation, dedication, and commitment. We are dedicated in our pursuit of accurate and swift execution of every client request!

**The Expertise We're Looking For**

• Bachelor’s degree or equivalent work experience.
• Financial services background strongly preferred.
• Series 7 and 63 ***Preferred***.

**The Purpose of Your Role**

We strive to provide outstanding operational service to Fidelity clients through the accurate and efficient processing a variety of client requests, such as: establishing and updating brokerage accounts and all related features, initiating transfers of assets into the firm, proactive and reactive account corrections and supporting transactions in managed-account products.

**The Skills You Bring**

• You have effective organization and time-management skills
• You have a keen attention for detail with a strong analytical ability
• Your ability to detect high-risk situations or problems and use your skills and available resources to react appropriately
• Your strong verbal and written interpersonal skills
• Your committed work ethic
• Your able to be flexible and adapt to new situations and structures

**The Value You Deliver**

• Providing outstanding service to new and existing Fidelity customers, you will process all requests with a focus on timely completion and perfect execution.
• Initiating problem resolution procedures for items not in good order, including sending written correspondence directly to the client or internal business partner working with the client.
• Participating in projects and initiatives to improve existing workflows, quality, and efficiency.
• Recommending methods to ensure consistency and streamline procedures.
• Interacting with inter-departmental colleagues and external customers via both email and phone when appropriate.
• Building an understanding of Fidelity's organizational structure to identify solutions that work in the best interest of the client, following proper channels to seek exceptions, when appropriate.

**How Your Work Impacts the Organization**

The Brokerage organization is comprised of several middle office functions that support Fidelity's Brokerage and Wealth clients with new accounts, account features, money movement, and other needs.

### **Certifications:**

Series 07 - FINRA, Series 63 - FINRA

### **Category:**

Brokerage Operations

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.