Business Analyst

Business Analyst

ISS - Customer, Strategy & Governance

Location: Bailrigg, Lancaster, UK

Salary: £39,906 to £46,049 (Full-time indefinite)

Closing Date: Sunday 01 November 2026

Interview Date: To be confirmed

Reference: 0719-26-R

Information System Services (ISS) is seeking a talented and motivated Business Analyst to join our Customer, Strategy and Governance Section.

This is an exciting opportunity to work across the University, helping to identify, analyse and deliver technology-enabled improvements that enhance services for staff and students. You will collaborate with a wide range of stakeholders, translating business needs into clear requirements and working closely with technical teams to deliver effective digital solutions.

As a Business Analyst, you will play a key role in business change, process improvement and digital transformation initiatives, ensuring that technology investments deliver real value to the University community.

You will have a proven ability to work with a wide range of stakeholders, understand complex business needs, and translate them into clear requirements that support the delivery of effective digital solutions. You will be equally comfortable engaging with senior stakeholders, facilitating workshops, analysing processes, and collaborating with technical teams to ensure successful project outcomes.

You will be a strong communicator with excellent analytical and problem-solving skills, capable of navigating ambiguity, challenging existing ways of working constructively, and identifying opportunities for improvement. Experience in business process mapping, requirements gathering, stakeholder analysis, and user story development is essential.

The position is primarily based at Lancaster University's Bailrigg campus, with flexible hybrid working options available to promote a healthy work-life balance. A minimum of two days per week in the office is expected.

Why Join Us?

We are committed to creating a supportive, inclusive and collaborative community. We work together to deliver positive change and provide an outstanding experience for our students and staff.

Lancaster University's beautiful Bailrigg campus offers an exceptional working environment, combining a vibrant and diverse community with stunning green parkland and landscaped surroundings. Staff benefit from a wide range of on-campus facilities, including a sports centre, cafés, shops, a library, post office, pre-school and multi-faith centre. There are also numerous staff networks, clubs and social groups, providing plenty of opportunities to connect with colleagues and become part of our welcoming community. Learn more about our employee benefits on the Lancaster University Jobs website.

Applications

Please use your application to provide evidence of your experience aligning to the person specification and Job description. Apply at the link below and please include a CV and covering letter.