Business Support Coordinator

About the role

The Business Support Coordinator ensures high-quality outcomes by overseeing compliance to delivery, finance and client processes, while partnering across operations. This role will be based in our Melbourne office.

Key responsibilities

Provide operational and administrative support to Sector Directors, including diary and inbox management, meeting coordination, event planning, internal reporting, and expense processing

Provide administrative and project support to Sector Managers and Project Managers as part of broader support to the Water and Infrastructure team

Coordinate and track governance activities such as GNGs, project risk reviews, Healthy Starts, NPS and client surveys, ensuring timely completion and follow-up actions

Partner with Operations Managers, Project Administration, Controls, GBS and EC teams to monitor project performance, drive improvements in cash collection, data quality, time compliance, and resolve issues proactively

Support client, market, pursuit and opportunity reporting, maintaining accurate and current information in Salesforce and producing relevant reports for business line meetings

Champion a quality mindset across the Sector, ensuring consistent application of AECOM policies, procedures and best practices to support optimal project delivery and strategic initiatives

About you

4–5 years' experience in a similar role, with the ability to step in quickly and operate effectively with minimal ramp-up

Strong communication skills and proven ability to work independently while managing multiple priorities

High level of professionalism and confidentiality, with experience engaging stakeholders at all levels

Proficient in Microsoft 365 and comfortable learning new systems; experience with internal systems is advantageous

Adaptable and self-directed, able to navigate changing priorities and support business needs efficiently

Benefits

Flexible work arrangements, including alternative start/finish times, job-sharing and hybrid work options

Purchase up to 6 weeks additional annual leave per year

Flex public holidays – swap Easter or other holidays for ones that suit you better

* Continuous learning and growth - lunch and learns, professional development courses, financial study assistance, 5 days paid study leave, global career opportunities

About us

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. AECOM is a Fortune 500 Most Admired Company, a WGEA Employer of Choice for Gender Equality, #Work180 Equitable Workplace Awards 2025 Winner and an AWEI Bronze Tier LGBTQ+ Inclusive Employer.