Call Centre Sales Team Leader
Job Description
Call Centre Sales Team Leader
- Location: Homebush West, Sydney NSW
- Employment Type: Full-time
- Positions Available: 2
- Industry: Pest Control / Services
- Salary: Negotiable for the right candidate + bonus
About the Role
Flick Anticimex is looking for two experienced and motivated Call Centre Sales Team Leaders to lead our high‑volume Inbound and Outbound Pest Control Sales teams based at our Sydney Residential office in Homebush.
This is a hands‑on leadership role suited to someone who thrives in fast‑paced call centre environments, loves driving performance, and enjoys coaching teams to achieve strong conversion results while maintaining exceptional customer experience.
Key Responsibilities
- Lead, support, and motivate a team of Customer Sales Consultants in a high‑volume call centre environment
- Monitor daily performance and ensure sales targets, KPIs, and conversion goals are achieved
- Deliver real‑time floor coaching, call listening, and targeted performance feedback
- Support onboarding and training of new team members
- Maintain a positive, high‑performance team culture
- Work closely with management to improve sales processes and operational efficiency
About You
- You’re a confident, energetic sales leader who can balance performance, people leadership, and customer outcomes in a fast‑moving environment.
- Essential Experience
- Proven experience in a high‑volume inbound and/or outbound call centre
- Strong sales background, ideally within service‑based industries
- Demonstrated success coaching sales teams and improving conversion rates
- Experience leading or mentoring staff in a target‑driven environment
- Technical Skills
- Experience with Genesys Cloud (highly desirable)
- Proficiency in Microsoft Dynamics CRM
- Strong computer literacy, including Microsoft Office and reporting tools
- Ability to interpret dashboards, call metrics, and performance data
- Core Competencies
- High sense of urgency with strong decision‑making skills
- Exceptional multitasking and priority management
- Confident communicator who can influence and motivate
- Skilled in real‑time coaching, feedback, and conflict resolution
- Comfortable leading in a high‑pressure, rapid‑fire environment
Why Join Flick – Homebush Office
- On‑site mini mart and cafeteria
- Couches, TVs, and breakout spaces
- Free on‑site parking
- Quarterly awards and recognition
- Genuine progression opportunities within a national business
How to Apply
If you’re ready to step into a leadership role where performance, culture, and development matter, we’d love to hear from you. Apply now and take the next step in your sales leadership career with Flick.
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