Casual Family Support Specialist

Join one of Australia’s Largest Leading Early Education Providers!

At G8 Education, we’re on a mission to shape the future! With 350+ early education and care centres under 21 brands, our 7,000+ dedicated team members nurture over 40,000 children every day.

Our purpose is to create the foundations for learning, for life. This vision comes alive through our exceptional educators and teachers, guided by strong leadership teams.

As an ASX listed growth company, we’re committed to empowering, rewarding, and supporting every team member – from our centre educators to our leadership and support team.

The Opportunity

We are looking for a customer-focused Casual Family Support Specialist to join our Family Support Team and help create a positive experience for families exploring early learning and care across the G8 Education network.

As one of the first points of contact for families, you will play an important role in understanding their needs, providing helpful and accurate information, and supporting them throughout their enquiry and enrolment journey.

Working within a fast-paced, high-volume contact centre environment, you will connect with families across phone, live chat and email while providing knowledgeable, friendly and timely support.

This is a casual opportunity suited to someone who enjoys helping people, is confident working across multiple systems and can adapt quickly in a busy customer service environment.

About the Role

As a Family Support Specialist, you will

• Deliver high-quality customer service within a high-volume contact centre environment
• Support families via phone and email, helping them find an early learning centre that suits their needs
• Provide excellent customer service and support, and ensure that all families inquiries and complaints are resolved in a timely and efficient manner
• Evaluate and analyse family's issues to determine the root cause and appropriate solution
• Maintain detailed and accurate records of all customer interactions, including complaints and resolutions
• Provide accurate information about our centres, programs, facilities and services
• Guide families through the enquiry and enrolment process, including relevant documentation and payment options
• Develop an understanding of early childhood education policies, legislation and the Federal Government's Child Care Subsidy processes
• Work confidently across multiple technology platforms, systems and databases
• Accurately record interactions and maintain up-to-date family information
• Identify and escalate complex enquiries when required
• Collaborate with centre teams and internal stakeholders to provide families with a smooth and supportive experience
• Contribute to a positive, respectful and safety-focused team environment
• About You
• You are someone who enjoys connecting with people and providing a great customer experience, even during busy periods.

You will ideally bring

Previous experience in customer service, contact centres, reception, administration or a similar customer-facing environment

Strong verbal and written communication skills

Confidence speaking with customers over the phone

The ability to manage multiple enquiries and priorities in a fast-paced environment

Strong attention to detail and accurate data entry skills

Confidence learning and navigating multiple systems and technology platforms

A solutions-focused approach and willingness to ask questions and escalate when required

* A collaborative mindset and commitment to providing families with a positive experience

Experience within early childhood education, childcare, enrolments or the Child Care Subsidy would be advantageous but is not essential.

Availability

Our Family Support Team currently supports families between 7:00am and 6:00pm, Monday to Friday.

As this is a casual position, we are looking for someone who can offer flexibility across these operating hours based on business requirements.

Find out more here: G8 Education

Our Recruitment Process

G8 Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority, and all team members are expected to embrace this shared commitment.

Our recruitment process involves several checks including, the possibility of psychometric testing which will be discussed during the initial stage of the recruitment process.

We also may require a police check along with verification of qualifications and right-to-work status.

Please note the advertising closing date is indicative only.  G8 Education reserves the right to close the advertisement before this date is reached. Therefore, it is encouraged that you submit your application as soon as possible.