Claims Consultant

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

About us:

At Gallagher, we’ve been helping to protect what’s important to people and businesses for more than 95 years. Gallagher is the world’s third largest insurance brokerage and risk management company, with a global network of brokers in over 130 countries.

We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it’s for our clients, our colleagues or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way.

About the role:

We are looking for a Claims Consultant to join our team in Wellington. The focus of this role is to provide excellent customer service to customers, by way of timely, accurate and efficient management of claims in line with the company policies and contractual obligations. Customer contact will be primarily over the telephone and via email. Service to customers will include but is not limited to lodging of claims, considering policy response, answering queries and processing and approving of claim payments and to provide support to other Agency claims consultants.

How you'll make an impact

Provide efficient, helpful service to customers and timely effective settlement of claims. Providing an excellent level of service within the Agency Claims Team and within Fair Insurance Code guidelines

Ensure customers understand the policy coverage, and receive the full benefit of their policies in every instance

Maintain complete and accurate records

Alert Manager of any issues that have become complex or have escalated so that they can be quickly resolved within the Team

Work within the Team to provide support and help where needed, looking to be a Team Player at every opportunity and to maintain service level standards at all times

Load all new claims within 24 hours of receipt and follow claim guidelines to ensure prompt efficient service for our clients

Review open claims every 28 days as a minimum and take proactive steps to progress every claim toward settlement

Keep a positive outlook and look to turn difficult customers around where possible, remain non-reactive to provocation

Provide support and assistance to Agency Claims Manager, SMARTpak Claims Team Manager and Senior Claims Consultants as and when required

Apply best business practice – ethically, professionally and with integrity in all circumstances so that Gallagher’s reputation and brand are never undermined

Develop your technical and procedural knowledge through effective training and continuing education

Be reliable and punctual for duties within the Agency Claims Team.

Skills and Experience:

Competent user of office software applications such as Microsoft Office

A willingness to work in a high performing team, showing respect for all members of the Claims Team

A demonstrated passion for Customers and excellence with regard to any Customer related issues

A demonstrated “can do” attitude to getting the job done

* Previous experience in the Insurance Industry and experience with claims handling, particularly Motor and/or Property Claims will be an added advantage

A tertiary qualification in Commerce, Financial Services, Insurance or NZQA/ Insurance Industry recognised qualifications is preferred but not essential

For more information about this role, please contact our recruitment team at [email protected]

Please note only candidates who have the right to work in New Zealand will be considered.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)