Client Experience Coordinator 3135930 I.Html
Job Description
To enhance client satisfaction and service delivery, the full-time remote Client Experience Coordinator will act as an IRB resource, assist with client onboarding and training, and manage ongoing communications to promote client loyalty.
##### Key responsibilities
Collaborates with management to drive process enhancements and execute departmental strategies
Acts as the primary contact for IRB customers, providing exceptional customer service and support
Documents and tracks client experience data for continuous improvement and escalates concerns as needed
##### Required qualifications
Bachelor's degree in business, communication, or a science-related field, or a high school diploma with three years of industry experience
Three or more years of experience in an IRB, health-related field, or clinical research
Understanding of FDA and OHRP regulations and ICH guidance for informed consent and institutional review boards
* Intermediate computer skills, including proficiency in MS Office products and CRM software
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