Commercial / Sales Coordinator

Commercial/Sales Coordinator

• Job Title
• Commercial/Sales Coordinator
• Job Purpose
• The Commercial/Sales Coordinator provides administrative and operational support to the sales and commercial teams.

Key Responsibilities

• Sales Administration
• Process customer quotations, sales orders, and contracts.
• Maintain accurate customer records within the CRM system.
• Monitor order status and liaise with internal departments to ensure timely delivery.
• Support the sales team with reports,presentations and customer documentation.

Support finance with accurate sales and pricing information

Track sales activities and update sales pipeline information.

Customer Service & Relationship Management

Provide customers with product,pricing and delivery information.

Resolve customer issues promptly and escalate where necessary.

Commercial Support

• Assist in preparing tenders, bids, and commercial proposals.
• Support contract administration and ensure compliance with company procedures.
• Assist with pricing reviews and commercial data analysis.
• Monitor customer agreements and renewal dates.

Reporting & Analysis

• Produce regular sales performance reports and KPIs.
• Analyse sales data and identify trends or opportunities.
• Support forecasting and budgeting activities.
• Maintain accurate sales and commercial records.

Cross-Functional Collaboration

• Work closely with Operations,Finance,Procurement and Customer Service teams.
• Coordinate communications between customers and internal stakeholders.
• Support continuous improvement initiatives and process efficiencies.
• Administration duties as required by the Managing Director i.e.Minor commercial projects,travel planning,facilities support,room hire,events.

Essential

• Previous experience in a Sales or Commercial Coordinator,Customer Service or Sales Administration role.
• Strong administrative and organisational skills.
• Proficient in Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.

Desirable

Experience using CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics).

Experience supporting tender or contract management processes.

Knowledge of commercial procedures and pricing structures.