Community Operations Specialist

As a member of Community Operations, you’ll work on a team focused on delivering an excellent support experience through social media and community forums — working with users from small businesses and startups to Fortune 500s. Help resolve issues that are escalated via social media, including technical product questions, and work to prevent those issues from happening again. Contribute and manage new programs focused on improving the Stripe user experience. Build out programs focused on user community engagement. Work with nearly every team across Stripe, being the ultimate escalation point for users. Gain unique insights into how thousands of businesses on Stripe scale and operate. Handle executive escalations from Stripe’s leaders, including case investigation.

Stripe is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.