Community Relations Associate

The Community Relations Associate is a member of the Community Investing & Development (CID) team. The CID team works to enhance Citi’s positive social impact through community partnerships, philanthropy and volunteerism. Reporting to the Director for International Community Relations, the Associate will primarily support coordination and execution across the International Community Relations portfolio, including portfolio tracking, preparation of executive briefings, stakeholder engagement and market intelligence, event and volunteer activities, and relationship and pipeline tracking to support visibility and follow-through on key priorities. The Associate will also serve as an on-the-ground resource for Community Relations activities in South Florida, supporting CRA-related volunteer events, including logistic and coordination.

Responsibilities

- Work closely with the Director for International Community Relations to track strategic priorities, commitments, deliverables, decisions and key initiatives across markets, and ensure timely follow-through and escalation where needed.

- Support the development, coordination and maintenance of executive-ready briefings, presentations, talking points, meeting materials and strategic communications for senior stakeholders and leadership engagements.

- Track and report stakeholder engagement and community-related market intelligence across international markets, consolidating insights, relationship activity and follow-up actions to support coordinated engagement strategies and leadership visibility.

- Manage internal Customer Relationship Management (CRM) tools and stakeholder engagement pipelines, ensuring accurate and timely visibility into key relationships, opportunities, engagements, commitments and next steps, and preparing reports and insights for portfolio and leadership review.

- Coordinate reporting and content development for year-round volunteering and Community Relations initiatives across international markets, helping maintain consistent visibility into activity, participation, commitments and market execution.

- Support event and conference management across the international portfolio, including engagement planning, development of briefing materials, stakeholder coordination, action tracking and post-event follow-through.

- Serve as a central point of coordination across Community Relations colleagues and other internal stakeholders, connecting international market activity with broader priorities and supporting effective coordination and follow-through.

- Support on-the-ground Community Relations and CRA-related volunteer activities in South Florida, including community development service delivery and tracking, volunteer event logistics and documentation, in close collaboration with the U.S. Market Manager and relevant internal partners.

- Assist the U.S. Market Manager in building and maintaining community relationships, including stakeholder coordination, administrative and logistical support, and tracking of commitments and follow-up actions.

Qualifications

• Minimum of 3 years of relevant professional experience in community relations, community development, philanthropy, social impact, public policy, stakeholder engagement, corporate communications, or a related field.
• Strong proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook) and the ability to quickly learn new systems and leverage AI-enabled tools.
• Self-starter with strong attention to detail and the ability to work independently while managing multiple priorities.
• Excellent organizational, coordination, and project management skills.
• Strong written and verbal communication skills with the ability to interact professionally with colleagues and external stakeholders.
• Proven ability to manage competing priorities, exercise sound judgment, and consistently meet deadlines in a fast-paced environment.
• Bilingual Spanish and English language skills preferred

Education

- Bachelors degree or equivalent experience------------------------------------------------------

Job Family Group

Communications and External Relations------------------------------------------------------

Job Family

Community Development------------------------------------------------------

Time Type

Full time------------------------------------------------------

Primary Location

Miami Florida United States------------------------------------------------------

Primary Location Full Time Salary Range

$81,600.00 - $122,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------

Anticipated Posting Close Date

Dec 06, 2026------------------------------------------------------

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.