Contract Logistics Business Support Manager

Join the GEODIS Team! Your Next Step Awaits!

Are you ready to embark on an exciting journey with one of the world's largest freight management and supply chain organisations? At GEODIS, we take pride in delivering integrated supply chain solutions across Sea, Air, Road, and Rail, serving customers in over 67 countries with a self-reliant network of offices and hubs.

Our purpose? To serve people by delivering their goods all around the world with innovative, sustainable and ethical logistics.

We are excited to announce an opening for a Contract Logistics Business Support Manager at our vibrant Auckland office! Located conveniently at Mangere, we embrace flexible working models that allow you to balance your professional and personal life seamlessly.

Your purpose:

Lead, coach, and manage a support or administration team to ensure smooth day-to-day office and operational workflows

Act as an escalation point for client service issues, order tracking discrepancies, billing questions, and Service Level Agreement (SLA) tracking

Track key performance indicators (KPIs) such as order accuracy, inventory variance, and on-time delivery

Prepare regular performance reports for senior management

Ensure compliance with internal policies, statutory requirements, health and safety standards, and facility/building codes

Identify improvements in 3PL workflows and implement standardised administrative procedures

Act as a primary contact for outside vendors, create and manage contracts, and oversee purchasing and procurement

You'll bring:

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field

Minimum 3-5 years’ of experience in administrative management, business support, or logistics/warehouse operations (preferably within a 3PL environment)

Proficiency in Warehouse Management Systems (WMS)

Experience with Transportation Management Systems (TMS) and ERP platforms

Knowledge with data reporting tools (e.g., BI dashboards)

Advanced Computer Skills using Microsoft (Word, Excel, PowerPoint)

We'll provide:

Employee Bonus Schemes

Service Awards

Lifestyle discount and Benefits

Be a part of a reputable global organization

Professional development with long term career opportunities

Supportive and collaborative team environment

Plus much more

If you're passionate about Management and Contract Logistics and want to be part of a dynamic team that thrives on collaboration and customer success outcomes, we want to hear from you! Join us at GEODIS and help shape the future of logistics together.

At GEODIS, we believe that diversity and inclusion are essential components of our success. We welcome and encourage applications from people of all backgrounds and cultures, ages, religions, abilities, gender identities and sexual orientations.

Apply now specifying your relevant experience and preferred working hours; we can’t wait to hear from you!