Conversion Technician

About Us

At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.

Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.

What We Do

Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas.

Clinical; AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.

Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.

Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.

Our Culture

We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.

Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.

Your Impact

As a Conversions Technician, you play a vital role in helping new customers transition smoothly onto our Practice Management Systems. By preparing, validating and converting customer data from competitor systems, you ensure that practices begin their journey with us with complete, accurate and reliable information, a critical foundation for excellent patient care and long term product success.

You’ll use your growing product and domain knowledge to follow structured conversion workflows, maintain strong data quality, and escalate issues appropriately. Your work directly enhances customer trust, supports a smooth onboarding experience, and reinforces Henry Schein One’s mission to deliver reliable, high‑quality, customer‑first digital solutions.

What You'll Do

• Prepare, collect and validate customer data from a variety of competitor PMS platforms, following established processes and checklists to ensure accuracy.
• Build trial and final conversions using defined workflows, ensuring datasets are complete, structured and compliant.
• Accurately log defects, data issues or anomalies, providing clear detail for senior technicians or Conversion Developers to review.
• Apply foundational understanding of dental workflows and data structures to avoid common errors and ensure high‑quality conversion outcomes.
• Escalate unclear behaviours, data discrepancies, compliance concerns or tooling issues at the appropriate time.
• Communicate clearly and professionally with internal teams and occasionally customers, helping set expectations about what data will be included or excluded in the conversion.
• Maintain accurate documentation and follow required data‑handling, GDPR and security processes throughout all stages of a conversion.
• Track and record conversion outcomes, highlighting trends or recurring issues to support process and quality improvements.
• Collaborate with senior technicians to continuously improve knowledge of competitor systems, product behaviour, and conversion tooling.

What You'll Bring With You

• 1–2+ years’ experience working with data, customer operations, technical support or data‑focused workflows within a professional environment.
• Strong attention to detail, with the ability to follow structured processes and maintain high data accuracy.
• Ability to collaborate effectively with peers, seniors and cross‑functional teams.
• Excellent organisation skills with the ability to manage workload and meet project timelines.
• Clear written and verbal communication skills, with the ability to explain data outcomes simply and professionally.
• Comfortable working with common file formats (e.g., CSV) and confident navigating technical tools after training.
• Curious, proactive and committed to continuous learning.
• A customer‑first mindset — focused on delivering a smooth, reliable onboarding experience.

Diversity

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.

Our Values

Everyone at Henry Schein One is encouraged to live and demonstrate our core values:

Community

• Each Person is as Important as the Next
• Open Communication
• Diversity & Inclusion

Caring

• Corporate Citizenship
• Shared Success

Career

• Ethics
• Recognise Creativity & Encourage it
• People are our Greatest Asset

Our Hiring Process

We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through out process in about 2 weeks.

We look forward to hearing from you :)