Customer Care Agent – Service & Support (Mildura)
Job Description
Full‑time | Competitive base rate + Performance Incentives
Join Flick Anticimex, one of Australia’s most trusted essential‑services providers for over 100 years. With more than 40 branches across the Pacific, we deliver smart, safe and sustainable pest‑control and hygiene services that protect homes and businesses nationwide.
Our Mildura branch is growing — and we’re looking for a tech‑savvy Customer Care Agent who thrives in a service‑focused role, enjoys problem‑solving, and is confident using multiple systems and digital tools.
This isn’t a traditional call‑centre job. It’s a customer support and sales position, ideal for someone who is organised, IT‑literate and great with people.
The Opportunity
As a Customer Care Agent, you’ll be the first point of contact for customers seeking help, advice or service bookings. You’ll support our local team by managing enquiries, updating systems, coordinating schedules, and ensuring every customer receives friendly and efficient service.
What You’ll Do
Manage warm inbound calls, emails and online enquiries
Use multiple IT systems to investigate requests, schedule services and update customer information
Support customers with troubleshooting (e.g., navigating online forms, customer portal issues)
Provide clear, helpful information about services and solutions — no technical background needed
Coordinate with technicians and the operations team to ensure smooth service delivery
Maintain accurate records in our CRM and other digital platforms
Assist with general administrative tasks within the branch
Contribute to a supportive, positive team culture
What You’ll Bring
Strong IT skills — confident using multiple systems, screens and software
Comfortable navigating CRM systems, Outlook, Excel and digital tools
Excellent communication and customer‑service skills
Great attention to detail and accuracy
Ability to stay organised in a busy environment
A warm, helpful approach to customers and colleagues
Experience in customer service, admin, helpdesk or call centre roles is helpful (but not essential)
A willingness to learn — full training provided
What You’ll Get
Competitive salary + performance incentives
Monday–Friday roster
Comprehensive training and ongoing development
Real career progression across Customer Care, Operations or Leadership
Employee discounts on Flick services
Supportive, inclusive local team
Onsite parking at our Mildura branch
All systems, equipment and tech provided
Role Location
This is a full‑time, onsite role based at our Mildura branch, with shifts between 8:00am and 5:00pm.
Ready to Join a Trusted, Innovative Australian Brand?
If you’re tech‑savvy, organised and enjoy a role that blends customer service, systems work and problem‑solving, we’d love to hear from you.
Apply today and grow your career with Flick Anticimex — protecting Australian homes and businesses for over a century.
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