Customer Contact Centre Opportunities | Customer Service, Sales & Retention

About Flick Anticimex

At Flick Anticimex, we’ve been protecting Australian homes and businesses for over 100 years. As a leading provider of pest control and hygiene services, we’re known for our commitment to innovation, exceptional customer service and creating safer, healthier environments.

With branches across Australia and the Pacific, we’re continuing to grow and are looking for motivated, customer-focused people who want to grow with us.

The Opportunity

We’re currently seeking enthusiastic and driven individuals to join our Contact Centre teams across Sydney, Newcastle and Canberra, with opportunities available in Customer Service, Sales and Retention.

These roles are ideal for people who enjoy speaking with customers, solving problems, building relationships and working in a fast-paced team environment. Depending on the role, you may be assisting customers with enquiries, scheduling services, providing tailored solutions, supporting client retention, or helping customers find the right pest control and hygiene services for their needs.

Whether you’re experienced in customer service, sales, retention, administration, collections, retail, hospitality or contact centres, or you’re looking to take the next step in your career, we’ll provide the training, support and tools you need to succeed.

If you’re customer-focused, proactive and motivated by delivering great outcomes, we’d love to hear from you.

What You’ll Be Doing

Depending on the role, your responsibilities may include

• Answering inbound customer enquiries via phone and email
• Handling outbound calls to support customer engagement, sales or retention
• Scheduling and coordinating service appointments
• Providing information about Flick’s products and services
• Identifying customer needs and recommending suitable solutions
• Building strong customer relationships and delivering a positive experience
• Providing accurate quotations and securing bookings
• Supporting client retention and helping customers find practical solutions
• Managing customer concerns professionally and with empathy
• Maintaining accurate customer records, account notes and follow-up activities
• Working closely with technicians and internal teams to support service delivery
• Contributing to team KPIs across customer service, sales, retention and customer experience outcomes

What We’re Looking For

We’re interested in attitude just as much as experience. You’ll be successful in these roles if you:

Have strong communication and listening skills

Enjoy helping customers and finding solutions

Are confident speaking with people over the phone

Can manage multiple tasks in a busy environment

Are organised, reliable and attentive to detail

Have strong computer and administrative skills

Are motivated by goals, KPIs and delivering great results

Demonstrate resilience, professionalism and a positive attitude

Work well independently while contributing to a supportive team

Take pride in delivering exceptional customer experiences

Previous experience in customer service, sales, contact centres, administration, scheduling, collections, accounts receivable, retention, retail, hospitality, finance, insurance, telecommunications or similar industries will be highly regarded, but is not essential.

Why Join Flick?

• Full-time permanent opportunities
• Monday to Friday roster
• Competitive salary package
• Commission opportunities for sales-focused roles
• Bonus opportunities where applicable
• Comprehensive onboarding and training
• Ongoing coaching and development from experienced leaders
• Genuine career progression opportunities across a national business
• Supportive and collaborative team culture
• Employee rewards and recognition programs
• Employee discounts on Flick services
• Join a trusted Australian brand with over 100 years of success

What Success Looks Like

At Flick, success means creating positive customer experiences, supporting your teammates and helping our customers feel valued and looked after.

For sales-focused roles, success also means achieving strong results, identifying opportunities and being rewarded for your performance. For retention-focused roles, you’ll play an important part in strengthening customer relationships and supporting long-term client engagement.

You’ll be supported by experienced leaders who will help you develop your skills, build confidence and grow your career with our business.

Role Details

• Full-time permanent positions
• Opportunities available across Sydney, Newcastle and Canberra
• Monday to Friday
• Office-based contact centre roles
• * Customer Service, Sales and Retention opportunities available
• If you’re looking for a stable and rewarding career with a great team, ongoing development and the opportunity to make a genuine difference for customers every day, we’d love to hear from you.
• Click Apply Now and tell us why you’d be a great addition to the Flick team.
• Flick Anticimex is an equal opportunity employer committed to creating an inclusive workplace for all.