Customer Funds Reconciliation and Safeguarding Specialist, Luxembourg

Position Overview: Bridge Building S.A. (BBSA) is building a Luxembourg-regulated EMI and CASP. We are seeking a Customer Funds Reconciliation and Safeguarding Specialist to operate BBSA’s safeguarding controls for customer funds (in fiat and in digital assets) within an EMI and CASP environments, ensuring daily reconciliations, exception management, and audit-ready documentation. The role is critical to maintaining strong operational discipline, accurate safeguarding calculations, and reliable reporting to management and auditors.

Key Responsibilities:

1. Daily Safeguarding Calculations and Reconciliations:
• Perform daily safeguarding calculations and reconciliations between customer liabilities and safeguarding accounts (wallets) /permitted safeguarding instruments.
• Ensure reconciliations are complete, accurate, and performed within defined timelines, with appropriate sign-offs.
2. Exception Management and Root Cause Analysis:
• Identify breaks and anomalies, investigate root causes, coordinate fixes with Operations, Engineering, Finance, and banking partners, and document outcomes.
• Maintain a structured log of exceptions, root causes, and remediation actions.
3. Documentation and Audit Readiness:
• Maintain safeguarding policies, procedures, runbooks, and evidence packs; ensure processes are inspection-ready at all times.
• Support internal and external audits and respond to information requests related to safeguarding and reconciliations.
4. Partner Interfaces and Operational Controls:
• Work with banking partners and custodians (as applicable) to ensure statement availability, cut-off alignment, and operational robustness.
• Support contingency procedures for operational disruptions affecting safeguarding processes.
5. Continuous Improvement:
• Drive automation and improvement initiatives to reduce manual effort and operational risk in reconciliation workflows.
• Develop operational KPIs and dashboards to monitor safeguarding performance and exceptions.

Key Requirements:

Education:

• Bachelor’s degree in Finance, Accounting, Business, or a related field.

Experience:

• 5+ years in payments operations, reconciliations, safeguarding, finance controls, or similar roles; EMI/PI and crypto experience is strongly preferred.
• Experience operating daily controls with tight deadlines and strong evidence discipline.

Skills:

• Strong analytical skills and attention to detail; excellent Excel and data handling capabilities.
• Strong documentation and operational discipline; ability to manage incidents and escalate appropriately.
• Strong communication and coordination skills across different functions (engineer, accounting, Treasury and compliance) and seniority

Languages:

• Fluent English required