Customer Product Support Advisor

Company description

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Job description

Komatsu has the opportunity for a Product Support Advisor to assist in our Rio Tinto contract.

You'll be managing the fleet health of all Komatsu equipment by providing on-the-job technical assistance for the maintenance personnel in fault finding including major components change outs, maintenance practices & operating practices.

Your job is to assist personnel to resolve parts sourcing issues and resolve technical information sourcing issues.

Key responsibilities:

• Understanding the daily downtime of machine fleet at site

• Involvement in repair process on local dealer machinery

• Assistance in administration of warranty

• Understanding and forecasting the scheduled downtime

• Weekly site update

• Feedback on service personnel

• Optimisation of machines

• Machine systems monitoring

Roster: 8:6 FIFO ex Perth - Day shift only

Role Located: Pilbara

Must be living in Perth to be considered.

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits

• Financial: Income Protection Insurance provided through our company superannuation fund

• Career: Recognition, awards, flexibility, further education studies and internal career development

• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health

• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents

• Yearly Bonus: Potential to receive a yearly bonus

• Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

• Hold a Trade or Engineering Qualification or background

• Have sound knowledge and experience of Komatsu Loaders

• Have worked on Mine Site/s in the WA Mining Industry

• Self-motivated with good initiative as well as strong team player attitude with drive and professionalism to excel

• Always have a high standard of Customer service whilst always promoting Komatsu Products and Services

• Demonstrated problem solving skills

• Ability to demonstrate a strong commitment to O.H.S always

• Ability to work away remotely at the customer site

• Have strong negotiation skills and attention to detail

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.