Customer Relationship Manager

About the Company

Minetek is a global industry leader in providing innovative and cost-effective air, water, sound, and power solutions for the mining, oil & gas, and industrial sectors.

With over 150 years of combined experience, Minetek has successfully delivered more than 2,800 projects across 60+ countries. The company specialises in the engineering, design, manufacture, and implementation of both conventional and advanced solutions.

About the Role

As the Customer Relationship Manager for Sound Division at Minetek, you will manage and grow a portfolio of key accounts. Build strong, long-term client partnerships, understand operational needs on-site, and identify opportunities to deliver value through tailored solutions.

This role is based in North Sydney with regular travel required, including site visits to industrial locations. You will act as the key point of contact for clients, ensuring a high level of service while driving revenue growth across your assigned territory.

Key Responsibilities

• Build and maintain strong relationships with key stakeholders across existing and target accounts
• Conduct regular site visits to understand customer operations, needs, and challenges
• Identify and grow opportunities within accounts to increase revenue, share of wallet, and margins
• Deliver account reviews with insights, cost-saving initiatives, and new solution opportunities
• Collaborate with internal teams to provide tailored solutions and ensure high customer satisfaction
• Manage territory, maintain CRM records, and proactively drive new business opportunities (with regular travel required)

About You

Proven experience in B2B account management, client relationship, or business development

Experience working with or selling into industrial sectors (e.g. mining, construction, infrastructure, manufacturing)

Exposure to site-based or project-based industries (e.g. mining, energy, heavy equipment) is highly desirable

Strong stakeholder management and communication skills

Ability to understand technical products/services and translate them into client value

Commercially driven with experience growing accounts and managing pipelines

Willingness to travel regularly and visit client sites

Culture and Benefits

Minetek is an organisation with strong company values, a business that cares about the personal and professional development of its employees. We work hard to provide a work environment that encourages open communication and collaboration, whilst remaining constantly mindful of what it takes to evolve a culture that will support long-term employee engagement.

We are offering a competitive salary package, along with exceptional company benefits. Your excellent performance, you will also be rewarded with career development opportunities and great team support.

**Applicants must be Australian/New Zealand citizens or have Permanent Residency.