Customer Representative - Ross-on-Wye

Job description - summary

On behalf of Nationwide, AMS are seeking a Customer Representative working across our Ross-on-Wye branch

Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose: Banking – but fairer, more rewarding, and for the good of society.

Job description - the role

What you’ll be doing

Customer representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self-service tech available in our banking hall.

Our customers value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

You’ll be given plenty of training on our products, services, and processes; you just need to be comfortable using digital tools and apps.

Candidate Profile: Key accountabilities, skills & experience

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s the essential and measurable experience and skills required to do this job?

Previous customer service experience

Excellent written and verbal communication skills

Ability to resolve issues and handle complaints

Ability to build rapport and communicate effectively with Nationwide members

Can work well in a team under pressure and in a fast-paced environment

Excellent IT Competency

ignoring risks to get it done quickly at the expense of quality or outcome. Nor is it doing things in isolation, without bringing in the right people or perspectives.

About the client

What’s on offer?

Hourly rate: £14.56 per hour

Total hours: 35 Hours per week (Fully Flexible between Monday - Friday 0900-1700 & Saturday 0930-1300)

Provisional start date: ASAP

Training will be full time: Monday - Friday, 9am -5pm, for approx. 3 weeks

* Contract length: 6 Months

Next steps

At Nationwide we do have a travel expectation for Customer Representatives to support covering nearby branches if required so please make sure you can adhere to this expectation when applying.

Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world’s largest building society and start a career in financial services.

If you understand the benefits of working collaboratively within teams then a role here at Nationwide could be for you. If you feel that this role is for you apply now!

Job Reference: AMSCWS01231