Customer Service Advisor

Company description

SGB

Job description

Customer Service Advisor - Newcastle

Working Hours: Monday to Friday - Week 1 : 07:00 - 15:30, Week 2: 09:30 - 18:00 + 1 in 2 Saturdays 07:00 - 12:00 (OT)

From £27,200, plus an excellent benefits package, including:

In-house training provided to support career progression

25 days holiday + public holidays which increases with service

Competitive employer pension

Discounts on major retail outlets, including groceries

4x basic salary life insurance

Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Newcastle. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities:

Meet and greet all customers on arrival in a professional and friendly manner.

Manage day to day administrative tasks confidently and efficiently.

Use initiative and be comfortable working as an individual.

Plan, schedule, and coordinate work.

Create and process job cards, checking for existing work in progress.

Check account detail, available credit and obtain relevant authorisation.

Provide timely updates to our customers.

Agree timescales for unscheduled work and follow through to completion.

If you are interested in this exciting opportunity, please apply today.

Closing Date: 27/11/2026

Please note, the closing date for this role is subject to change pending volume of applications.

Next Steps:

1. If you like the sound of this position, please apply today.

2. Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team.

3. If you are successful at this stage, you will be invited to have a conversation and discuss the role further.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.