Customer Service in Technology Sector
Job Description
About the role
This is a customer service role on the shop floor at Device Repair Guy, where you'll assist with day-to-day customer service operations. You will be responsible for front desk duties and engaging with customers. You don't need to be a technician, but you should feel confident discussing customer devices (phones, laptops) and the hardware or software issues they may face, as this is a customer-facing role.
Key responsibilities
Serve customers in-store, via email, and over the phone
Provide and follow up on service quotes
Ensure customer accounts are up to date with payments
Maintain a clean and organized shop environment
Support the technician by booking repair jobs and updating customers on repair progress
Discuss customer needs and offer advice on products, pricing, warranties, and usage
Demonstrate and explain our products and services to customers
Sell mobile devices, accessories, and peripherals
Process payments and prepare sales invoices
Assist in stock management, including inventories and stock takes
About you
Confidence talking to customers about technology
Clear verbal and written communication
Professional appearance and attitude
Tech savvy
* NZ residency or Citizenship required
About us
Device Repair Guy specializes in retail and repairs of personal electronics, including phones and laptops.
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